Service Delivery Manager

Service Delivery Manager, Blue Wireless Germany

About Us

Blue Wireless is the first global service provider of wireless network solutions. We are laser-focused on LTE/5G technologies and embracing emerging wireless Low Earth Orbit (LEO) Satellite technologies (e.g. Starlink) to help our customers succeed in a wireless world.

With over 300 customers in 90+ countries, and thanks to the flexibility and reliability of LTE/5G & LEO, we thrive where traditional networks struggle: branch and remote locations, retail sites, IoT, and maritime connectivity.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects painless and predictable. But technology is only one part of our success story - our 'secret sauce' is our people: their creativity, hands-on attitude, and willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.

The Role

As Service Delivery Manager, you will be the face of Blue Wireless in Germany, based at our Wireless Logic mdex office in Tangstedt. This is a local, office-based role: you'll be the on-the-ground lead for the German market, acting as de facto Country Manager while reporting into the Head of Operations in Amsterdam.

You'll own end-to-end service delivery for Germany, from order intake through to completion, and act as the main point of contact for customers, partners and internal teams within the country. The role suits a self-starter who is comfortable owning a full market, keeping an overview of multiple moving parts while zooming in on individual orders to ensure they're delivered to Blue Wireless standards.

What's on your plate

Country Leadership

• Act as the primary local representative for Blue Wireless in Germany
• Build and maintain relationships with customers, field engineers and partners in-country
• Act as escalation point for German market issues, working closely with the Head of Operations in Amsterdam
• Represent the German business in broader EMEA service delivery planning

Service Delivery and Provisioning & Order Lifecycle Management

Take responsibility for successful completion of orders throughout the cycle:

• Order Planning: work with customers, field engineers and other parties to schedule installations in line with agreed service levels
• Order Preparation: work with internal teams to source, configure, pack, ship and deliver all service elements
• Order Completion: assist technical teams on the completion of orders, support on escalations, work to customer satisfaction

Procurement and Logistics

Work with global Procurement Management to ensure timely, cost-effective acquisition of goods and services. Manage suppliers and contracts, optimise cost, approve bills within Germany.

In-life Technical Support

Support the Global Support Centre team with 2nd line local support during German office hours and ad hoc technical requests.

Partner Management

Manage assigned Field Engineers and Alliance Partners in Germany:

• Training & Enablement: provide partners with the training and resources to support Blue Wireless work
• Ongoing Management: ensure work is done to specification and deadlines are met

Finance and Accounting

Support the global finance manager with bills, payments and accounting matters as required.

Process Improvement

Document and improve local processes, and suggest automation.

Project Management

Work with customers, partners and internal teams on complex projects as required.

If you

• Are able to work independently and own a full market
• Are able to think and act strategically, with a Country Manager mindset
• Have a Bachelor's Degree
• Have strong organisational skills, and are accurate when processing and giving information
• Have excellent communication, time management and interpersonal skills
• Have excellent English and German communication skills, written and verbal. Other European languages are an advantage
• Are proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Can show leadership and handle multiple tasks to deadline
• Have strong problem-solving skills
• Have a network in telco (advantage)

We'd love to hear from you

Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company growing exponentially in a fast-paced environment.

Come grow with us!

You'll be

• Part of a professional international team of networking solution experts
• Working with maritime and business customers across Europe
• Given the opportunity to shape the German market as it grows
• Offered career development opportunities as the company grows and evolves
• In a "destination workplace": great managers, an ideal workplace, meaningful work
• Surrounded by highly supportive peers in a healthy working environment

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([email protected]) and we will respond to your query as soon as possible.