Supply Chain and Router Support

Supply Chain and Router Support  

YOUR NEXT JOB!  

What we’re all about:  

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!  But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 20 million IoT subscriptions active in 165 countries and direct partnerships with 50+ mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. 

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.  

IoT… a fancy acronym or a secret code?  

The Internet of Things (IoT) is like the magical glue that keeps the world connected! From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere-even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. 

Looking for a role that keeps you on your toes? Here's your chance to be part of a growing team in the heart of a dynamic company!  

• Ambition - To ensure standards of Supply chain delivery expectations are met, working to SLAs and providing expected levels of service delivery. The role is responsible for primarily processing Hardware orders and supporting any customer queries relating to these orders. In a massively growing part of the company, this role will be key to achieving the demand for Hardware. In addition to this, you will support the dispatch of SIM orders when needed.  
• Team Structure - You’ll be interfacing with customers and internal teams on all queries related to Hardware and helping support the SIM order section of the supply chain!  

Your Daily Quest   

• CI (Continuous Improvement) Identification across the processes you use  
• Manually configure routers to meet customer needs  
• Raise customer SIM and hardware orders using Sage X3 system  
• Test processed orders to ensure dispatch accuracy  
• Manage returned stock and keep everything organized  
• Collaborate with internal teams on forecasting orders  
• Administer router management platform(s) for all configurations  
• Manage and complete outstanding cases within SLA timelines  
• Work with the Hardware Support team to support second-line hardware queries  
• Monitor Zendesk ticketing system for pending orders  
• Prioritize urgent requests to meet customer needs  
• Use order summaries to ensure product requirements are met  
• Manage SIM activations and other order requirements  
• Support the supply chain team with dispatch activities  
• Keep customers updated on shipment status and delivery dates  

The Secret Sauce  

• Excellent verbal and written communication skills  
• Exceptional attention to detail  
• Ability to work independently and take initiative  
• Highly organized with the ability to prioritize effectively  
• Thrive in a high-pressure, fast-paced environment  
• Experience with Excel, PowerPoint, and Word  
• Great team player - able to collaborate across all levels  
• Physical requirements - occasional moderate lifting and carrying  
• Experience with Sage is a plus  
• M2M/IOT industry experience is a bonus  
• Knowledge of 4G/5G router hardware is advantageous  
• Programming/scripting languages knowledge is a plus  

What Will Make You Shine At Wireless Logic  

• Enthusiastic Problem Solver - You approach challenges with energy and a proactive mindset, always finding smart solutions!  
• Knowledge Sharer - Confidently transfer your expertise to both your team members and customers, making sure everyone stays informed and empowered.  
• Thrives in Fast-Paced Environments - You excel when things are moving quickly and enjoy the rush of solving problems under pressure!  
• Go the Extra Mile - You’re committed to exceeding expectations, always putting in that extra effort to meet both customer and business needs.  
• Ready to shine with us? Apply now and bring your passion to the Wireless Logic team!  

Why Come Work With Us?  

Here’s why we’re confident you’ll love being part of our team: 

• The chance to join a creative, entrepreneurial company where bold ideas are celebrated. 
• Full training, ongoing support, and the tools to help you thrive and grow in your role. 
• We’re a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family. 

Ok, I'm Interested, What’s Next?  

Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application.  

We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion, but we would love to stay in touch for future opportunities.  

Overview of interview process at Wireless Logic:  

• 1st Interview (Virtual) - Meet your manager  
• 2nd Stage (Face to Face)- Meet your peers 

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs. 

How we work?  

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([email protected]) and we will respond to your query as soon as possible.