Support Engineer - Calypso

We are looking for an experienced Calypso Developer with strong expertise in L2/L3 support and DevOps methodologies to join our engineering team. In this role, you will bridge the gap between development and operations, ensuring the stability, performance, and continuous integration/delivery of our Calypso applications. You will handle complex technical issues, optimize system workflows, and automate deployment pipelines to support our global financial technology solutions.

Responsibilities:

• Provide high-quality L2 and L3 technical support for the Calypso platform, diagnosing and resolving complex production issues, system bottlenecks, and data discrepancies.
• Analyze application logs, thread dumps, and database queries to troubleshoot root causes of failures in a timely manner.
• Own and manage critical incident response, ensuring minimal downtime and adherence to strict SLAs.
• Collaborate closely with business analysts, clearinghouses, and trading desks to resolve functional and technical queries related to Back-Office, Middle-Office, and market data interfaces.
• Implement, maintain, and optimize CI/CD pipelines for Calypso deployments using tools like Jenkins, GitLab CI, or TeamCity.
• Drive infrastructure automation and environment management using Ansible, Terraform, or similar tools.
• Containerize Calypso components where applicable (using Docker/Kubernetes) to streamline environment provisioning.

Requirements:

• Experience: 5 to 8 years of solid technical experience working with the Calypso Banking Framework.
• Soft Skills: Excellent analytical problem-solving skills, strong communication skills to interact with global stakeholders, and the ability to thrive under pressure in a production support environment.