Maintenance Data Analytics Manager

Marketing Statement

Join the Communications and Signaling maintenance team as a Maintenance Data Analytics Manager and help drive the reliability of critical systems through data-driven decision making. In this leadership role, you will transform complex maintenance, asset, and work order data into actionable insights that improve system performance, asset reliability, maintenance efficiency, and service delivery. Using tools such as Power BI, SQL, and automated reporting solutions, you will develop dashboards, analyze equipment trends, identify recurring failures, measure key performance indicators, and provide executives and maintenance leaders with the intelligence needed to optimize resources and enhance operational outcomes. The ideal candidate has a unique combination of technical skills with communications and signaling systems and data analysis. This is an exceptional opportunity for a forward-thinking analytics professional to directly influence the performance of one of the nation's most complex transit communications and signaling environments.

Job Description

The Maintenance Data Analytics Manager assembles, analyzes, and graphically communicates Metro’s maintenance data for internal and external audiences. The incumbent assists in the development of data visualization tools such as Power BI and automates existing maintenance and material management system processes. The incumbent advises on the potential use of data to provide new insights that will enable improved maintenance performance and efficiencies. The incumbent will also collaborate with internal and external stakeholders to improve maintenance operations and delivery.

Principal Job Duties

• Leads the design of the dashboard visualizations for data analysis tools such as Power BI. Uses complex data language such as SQL to help automate and connect the dashboard to the data sets.
• Develops charts, maps, and graphical presentations of maintenance and other quantitative information in a useful and engaging way to recipients through dashboards and automated reports.
• Makes large and/or complex data more accessible, understandable and usable. Supports the department by recommending and developing effective data visualizations, dashboards, and reports that enhance the communication of maintenance information to leadership and key stakeholders.
• Partners effectively across infrastructure, operational, and data analysis teams to deliver reporting products.
• Leads project-based deliverables for internal and external reporting.
• Conducts quality checks on work orders as needed to retain Metro’s credibility and enable accurate data for decision making purposes.
• Develops and maintains excel and word document templates to be utilized for daily tasks and presentations.
• Identifies and implements opportunities to make maintenance data reporting more efficient including through implementation of automation, improved workflows, etc.
• Maintains reports, record keeping, digital assets, and quality control associated with organizational goals and initiatives to keep files organized so team members can quickly locate correct versions of files.

Other Duties

• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Knowledge

• Knowledge of the principles, theories, techniques, and practices of data analysis
• Knowledge of the relevant maintenance discipline
• Knowledge and understanding of, organizational structure, management processes, policies and procedures

Skills

• Skilled in preparing clear, accurate, concise, logical, and coherent reports that portray the facts, emphasize the significant details and substantiates all recommendations made for management review
• Skilled in analysis, reports, surveys, and correspondence with related to the Authority’s maintenance priorities.
• Skilled in verbal communication and interactive skills to engage professionally with all levels of the organization.
• Skilled in interpersonal, analytical and problem-solving skills

Abilities

• Ability to gather and analyze large amounts of data from multiple sources in order to fulfill the objectives of the review
• Ability to maintain schedules and manage priorities
• Ability to work effectively with colleagues in a team environment to acquire information needed to complete assignments and present results
• Ability to use programming language such as SQL to build complex tables and connect to large databases

Machine, Tools, Equipment, Software, Hardware Required

• Microsoft Office applications, including Microsoft Excel and Power BI.

Supervisory Responsibility

Supervises work of others, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity. May offer recommendations for hiring, termination and pay adjustments, but does not have responsibility for making these decisions.

Minimum Education

• Bachelor’s degree in Data Science, Mathematics, Statistics, Engineering, or a related field

Minimum Experience

• Minimum of six (6) years of progressive and relevant experience in preparing visual communication, web materials which include PowerPoint, data visualization or other visual reporting methods
• Experience working with large data sets.

Minimum Certification/Licensure

• N/A

Preferred Qualifications

• Relevant experience in the assigned maintenance discipline (i.e., track, facilities, rolling stock maintenance, signaling, communications, etc.)