Sales Operations Associate, Systems & Tools

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo has raised over $200M in funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.

We are looking for a Sales Operations Associate to work with Wonolo’s Marketing team. You will be employed by a third-party legal entity authorized to do business in the location in which you reside and you will provide contractual services to Wonolo’s Marketing team. We're looking for a hands-on, builder-first systems person to own the tooling that powers our go-to-market motion. You'll make our Sales, Customer Success, and Self-Serve tool stack work better together and with far less manual effort - connecting systems, automating repetitive work, and bringing a clear point of view on what belongs in the stack and why.

This is a role for someone who sees a manual process and instinctively asks, "Can this run itself?" You'll partner closely with the leaders across our customer-facing functions who own execution, bringing the requirements and cross-functional context that shape what gets built.

Our ideal candidate will be a good person who is also committed to doing good work. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or you can and desperately want to be, please read on!

We welcome qualified candidates located anywhere in Latin America #LI-Remote.

What you'll do:

Tooling Ownership, Evaluation, and Support

• Own and manage the GTM toolstack (Salesforce, Gong, Clay, Qualified, Zapier, Y-Meadows), serving as first-line support for reps and senior frontline managers on tooling questions
• Scope and drive GTM tooling initiatives end to end, defining milestones, holding cross-functional partners accountable, and driving them to real outcomes or business impact
• Evaluate new tools and AI-driven workflows with a clear, opinionated view on what earns a place in the stack and what doesn't
• Builds compelling business cases to secure investment in the tools worth adopting
• Build the documentation, self-serve resources, and automation that make the reactive support load shrink over time

Automation & Workflow Design

• Identify manual, repetitive processes across the go-to-market team and build automations to eliminate them (Clay, Zapier, and similar tools)
• Build self-sufficiently in Clay - tables, enrichment waterfalls, API/webhook connections, and AI-driven columns - wired into our CRM, enrichment sources, and tool stack
• Own the build, testing, and ongoing maintenance of these workflows - keeping them healthy as tools and processes evolve, not just shipping the first version
• Reduce manual effort across Sales and Customer Success wherever it shows up

CRM Requirements and Systems Partner

• Partner closely with our Salesforce Admin as the strategic link between go-to-market needs and CRM execution - gathering requirements from functional leaders, shaping them into clear, well-reasoned specs, and working together to prioritize and build the changes that move the business forward
• Own data quality standards (deduplication, field definitions, hygiene) as requirements you define and prioritize, with the Admin executing the build

Who you are:

• 2 to 4 years in a systems, operations, or GTM tooling role (revenue ops, sales ops, marketing ops, or similar)
• Hands-on experience building automations and working across the broader GTM toolstack (Clay, Gong, Zapier, or similar tools) - you have no problem learning new tools fast
• Experience evaluating or piloting AI tools in real business workflows
• Working fluency in Salesforce - comfortable in the data model and reporting, even without admin certification
• A track record of ramping up on new tools quickly and forming an independent point of view
• Strong ownership instincts - proven experience in scoping ambiguous cross-functional work and driving it with little oversight
• A clear, direct communicator who can translate between technical systems and non-technical stakeholders
• A genuine enthusiasm for working alongside Sales and Account Growth teams - you respect the grind of the role, and it shows in how you show up for them (even if you've never carried a quota yourself)

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Nice to haves:

• Experience building Clay tables and workflows - Clay University or Cohort training is a plus
• Salesforce admin certification (not required, but useful given the CRM/systems partnership)

Benefits and perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in Colombia, El Salvador, Costa Rica, or Guatemala (no more commutes!)
• Team outings, happy hours, company off-sites, and more!

Important Notice Regarding Fraudulent Recruiting

Disclaimer: We only communicate with candidates through official @wonolo.com email addresses.

Employment scammers may impersonate legitimate recruiters, employers, or recruitment firms, using email, text messages, messaging apps (including, LinkedIn, WhatsApp, etc.), or fake social media accounts to contact you. They may advertise roles that do not exist, claim to represent Wonolo, or use our name and branding without authorization.

Wonolo is aware that individuals posing as recruiters have communicated with job seekers about positions with Wonolo that do not exist. We have received reports that the content and method of communication has varied, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive personal information.

Wonolo will never ask a candidate for employment for payment or financial information. All open positions are posted in country specific employment portals available at https://info.wonolo.com/careers/. All legitimate job postings on third-party employment sites will direct candidates to complete an application directly through the Wonolo careers page.

Candidates with additional questions or concerns regarding any recruiting communications or Wonolo’s recruiting process in general should email [email protected].

About Wonolo:

Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.

We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.

Learn more about us:

Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers

Wonolo is one of Glassdoor's best tech companies to work for in 2021

Why G2 Venture Partners Invested in Wonolo

Yong Kim (CEO) on why he's passionate about empowering the in-demand workforce

Commitment to Diversity, Inclusion, Equity, and Belonging

Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We know that diverse backgrounds, perspectives, and experiences make for the best teams, and help to drive high performance. We strive to ensure that our team represents different cultures, perspectives, and backgrounds, as these empower our team to come together to make the best decisions and the biggest impact.

Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups. Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

Wonolo Privacy Statement

By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.

Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.

Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.