Manager, Services Consulting Management

About the Team:

Workday is expanding its Professional Services Consulting team in India across a broad range of experience levels and skills. Our consultants deliver high-quality services to customers in close partnership with regional consulting teams, helping them successfully implement Workday's best-in-class cloud solutions.

We are committed to innovation and continuously improving the quality, efficiency, and impact of our delivery. Our team brings together diverse experiences and backgrounds across multiple locations, connected by a collaborative, supportive, and inclusive culture. We are equally passionate about customer success and creating an Employees First experience for our workmates.

Job description:

As a Manager, Services Consulting Management, you will lead and develop a high-performing team of consultants delivering Workday solutions to customers. You will be accountable for building consulting capability, ensuring consistent delivery quality, supporting customer satisfaction, and advancing a global delivery model.

You will partner closely with Resource Management, regional consulting teams, Engagement Managers, and project leaders to align staffing, skills, and delivery capacity with customer needs. You will also contribute directly to customer engagements, maintain deep expertise in Workday products and implementation methodology, and help shape the strategic direction of the Global Services and Professional Services organization.

Responsibilities:

• Lead, coach, develop, and retain a diverse, high-performing team of consultants supporting Workday applications.
• Foster a collaborative, challenging, innovative, and inclusive team environment.
• Own and continuously improve consulting onboarding, performance management, talent development, and career-growth processes.
• Partner with Resource Management, regional teams, and Engagement Managers to staff customer engagements effectively and build required capability across the consulting organization.
• Drive high levels of customer satisfaction, customer happiness, references, utilization, and delivery performance against quarterly objectives.
• Ensure consultants follow Workday's implementation methodology, delivery activities, processes, and procedures.
• Support the development and implementation of technology solutions using Workday products, outsourced solutions, and proprietary tools and techniques.
• Help assess customer needs, shape solution proposals, and oversee the implementation of end-to-end project solutions.
• Operate proactively within a global delivery model, collaborating across regions, teams, and time zones.
• Maintain and strengthen subject-matter expertise in Workday products, methodology, and customer requirements through active engagement with customer projects and delivery teams.
• Contribute to the strategic direction of the Global Services and Professional Services organization by leading and participating in internal initiatives.
• Model strong stakeholder management and collaborate effectively with customers, technical teams, developers, and operational partners.

About You:

Basic Qualifications:

• 14+ years of overall experience implementing cloud-based enterprise systems.
• 10+ years of consulting experience and people-management experience and/or experience leading implementation teams.
• Experience working with Workday, SAP, Oracle, PeopleSoft, or comparable cloud-based enterprise applications.

Other Qualifications:

• Bachelor's degree in Engineering, Finance, Information Technology, or a related field. Master's degree in Business, Information Systems, Information Technology, or a related discipline.
• Demonstrated experience leading teams in a global delivery or distributed-services environment.
• Strong consulting, organizational, and project-management skills.
• Ability to manage multiple projects, initiatives, and priorities across time zones.
• Strong networking, mentoring, coaching, and problem-solving capabilities.
• Proven ability to thrive in a fast-paced, high-growth, high-energy environment.
• Excellent written, verbal, interpersonal, and stakeholder-management skills.
• Ability to collaborate effectively with customers, consultants, developers, technical operations, and cross-functional partners.

Success Measures:

• High customer satisfaction and strong customer-reference outcomes.
• Achievement of utilization, staffing, delivery quality, and customer-happiness objectives.
• Growth, retention, engagement, and career progression of consulting team members.
• Consistent adherence to Workday implementation methodology and delivery standards.
• Improved consulting capability, scalability, and operational efficiency within the global delivery model.
• Meaningful contribution to strategic Professional Services initiatives.

Skills

Consulting, Implementation, Oracle, PeopleSoft, SAP, Workday