Mechanical Appliance Support Specialist

Our client, a leader in the appliance industry, is looking for an Appliance Support Specialist to join its Field Service team. You’ll be the first point of contact for consumers, dealers and service technicians, helping diagnose appliance issues, ordering parts and dispatching service, while delivering an excellent customer experience.
What you’ll do

Handle inbound calls and emails from consumers, dealers, distributors and technicians
Diagnose appliance problems and provide technical support
Set up and dispatch service calls, and order parts
Escalate complex issues to field technicians or engineers
Update customers on approvals, diagnostic results and shipping
Log warranty service calls in the tracking database and update call statuses
Work with national service providers and service companies to share product information
Report recurring issues from service partners for escalation