Client Service Officer

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

• Identify prospective borrowers and promote VISIONFUND GHANA products to them;
• Assess borrowers’ business operations through visits to clients, analysis of management /financial accounts submitted by clients and other relevant information;
• Liaise with the Client Service Manager to provide pre-credit and business training to clients;
• Ensure that pre and post draw-down conditions are met by clients before and after loan disbursement;
• Facilitate timely disbursement of loans to clients; • Monitor borrowers’ business operations to ensure timely loan repayment;
• Ensure that the operational control system for credits are adhered to and implemented;
• Report in writing within 48 hours on return from the field, any anomaly or major challenge observed and any pertinent information on clients and their businesses;
• Prepare weekly, monthly, quarterly and annual reports.
• Regularly provide timely information on competitors, products and services necessary for product development and innovation;
• Assist in the review of credit policies and operational guidelines of the organisation;
• Facilitate the marketing of clients’ produce/products;

• Be actively involved in all spiritual activities of the Institution;
• Perform any other duties that will be assigned to you by your Supervisor or his/her designee.

Applicant Types Accepted: