Marketing Operations Programme Manager

Our Meaningful Mission

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments - What We Live By

Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. While we have all the tools to work remotely, we value the purpose and benefits of in-person connections so we expect our teams to come to the office on a regular basis, and therefore be within a comfortable commutable distance from our London office. Alongside a great office environment, think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.

About the role

As our Marketing Operations Programme Manager, you will be the operational engine driving Zepz’s marketing team forward. Sitting at the intersection of strategy, execution, and cross-functional alignment, you will take full ownership of high-impact marketing initiatives - acting as the central operational bridge connecting Marketing with Product, Data, Commercial, or external partners.

If you thrive on bringing structure to complex environments, unblocking teams, optimising processes, and executing high-velocity work with high accountability, this role is for you.

What You Will Focus On

• Take full ownership of varied programmes spanning the marketing function, driving them proactively from inception to completion, ensuring seamless delivery on schedule and within budget.
• Serve as the central operational link between marketing, product, data, and commercial teams, and external agencies to keep all moving parts aligned.
• Own scopes of work, resource estimation, budgets, shifting priorities, and risk mitigation across complex initiatives.
• Track project progress with a strict focus on delivery milestones and project completion, stepping in to unblock teams when necessary.
• Lead regular status meetings and stakeholder updates, providing clear visibility into programme health for leaders across the organisation.
• Run project retrospectives, applying lessons learned from previous initiatives to continually improve the delivery of future marketing programmes.
• Provide flexible operational support and guidance across the wider marketing function, helping colleagues streamline processes, manage team priorities, and unblock day-to-day needs.
• Directly manage, mentor, and develop Project Specialists. Set clear performance targets, foster career growth, and conduct regular 1:1s and performance reviews.

What You Bring to the Table

• A strong track record of managing multiple end-to-end initiatives or complex cross-functional programmes simultaneously within a fast-paced tech or fintech environment.
• Outstanding communication skills with the ability to build trust, align diverse stakeholders, and present clear updates to leadership.
• Exceptional organisational skills with deep expertise in project management methodologies, budgeting, resource estimation, and timeline control.
• Experience of marketing strategy, creative production and or GTM strategy working across global and regional teams.
• Comfort navigating ambiguity and shifting priorities in a high-velocity, high-growth environment.
• Strong written and oral presentation skills
• Excellent working knowledge of project management software (e.g. Monday, JIRA, MS Project or similar resource management software)
• Proven track record of line managing, coaching, or leading small teams (e.g., 1-3 direct reports)

AI Literacy & Tools

As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for:

• A genuine curiosity about AI and how it can be applied in your area of work - from accelerating analysis and insight generation, to improving how we design and deliver processes and communications.
• Practical experience using AI tools in a professional context - whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to.
• Strong AI literacy - an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it.
• Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance.
• Prior experience using Claude (Anthropic) is a nice-to-have but not essential - what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply? Let’s Go.