Operations Executive

Our Meaningful Mission

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments - What We Live By

Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. While we have all the tools to work remotely, we value the purpose and benefits of in-person connections so we expect our teams to come to the office on a regular basis, and therefore be within a comfortable commutable distance from our Cebu office. Alongside a great office environment, think annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.

About the Role and Team

The Operations team sits at the heart of Zepz, working behind the scenes to ensure our customers' hard-earned money arrives seamlessly and quickly to their loved ones. We focus on identifying and solving key customer pain points to elevate the end-to-end user experience. Supporting our Customer Service team, we collaborate closely with external partners, manage escalations, and handle complex operational tasks to resolve issues before they impact our customers.

We are expanding our Payment Operations team in Cebu and seeking proactive, detail-oriented team players who communicate openly and thrive on solving complex challenges. As an Operations Executive, you will embody our core values-aiming high, embracing challenges, and acting with integrity-while contributing to our team's operational execution and long-term success.

What You Will Focus On

Reporting to the Team Manager for Payment Operations, you will oversee transaction escalations, monitor partner payout performance, and resolve operational issues. Key responsibilities include:

• Investigating root causes of complex transaction and payout issues.
• Communicating clearly across internal teams (Customer Service, Partner Managers, Funding, Engineering) and external payout partners.
• Identifying operational trends to proactively address systemic issues before they impact users.
• Continuously optimizing operational processes and workflows for scale and efficiency.

What You Bring to the Table

• College degree or equivalent practical experience (Finance or Business-related fields preferred).
• Strong ownership mindset with a proactive, results-oriented approach to problem-solving.
• Analytical mindset with the ability to leverage data to communicate effectively and solve problems systematically.
• Excellent organizational skills with a strong track record of managing deadlines and deliverables under pressure.
• Proficiency with Google Workspace and intermediate Excel / MS Office skills.
• Fluent written and spoken English communication skills.
• Flexibility to work in rotating shifts as needed.

Nice to Have / Bonus Points

• Prior experience in cross-border payments, remittance, or fintech operations.
• Familiarity with SQL or advanced data analysis tools.

AI Literacy & Tools

As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for:

• A genuine curiosity about AI and how it can be applied in your area of work - from accelerating analysis and insight generation, to improving how we design and deliver processes and communications.
• Practical experience using AI tools in a professional context - whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to.
• Strong AI literacy - an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it.
• Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance.
• Prior experience using Claude (Anthropic) is a nice-to-have but not essential - what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team

Additional Perks of Joining Our Team

• Competitive compensation package
• Health Insurance on day one (2 free dependents)
• Group Life & Accident Insurance
• Vacation Leave (5 days convertible to cash)
• 5 days of sick leave (convertible to cash)
• Recharge days, 4 per year, 1 day each quarter to use to relax, refresh and recharge
• Free food and hot drinks when onsite

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply? Let’s Go.