Customer Experience Coordinator

- Generating orders in SAP (all technologies)

- Follow-up on late payments: Monitoring payments and collections

- Payment security:

- Requesting credit lines / Internal risk requests / Monitoring financial release of orders

- Handling complaints / credit notes

- Creating customers in SAP / Maintaining Customer hierarchy / Maintaining specifics requirements 

   in Masterdatas

- Entering price lists in SAP

- Ensuring order requirements are properly planned and meet deadlines (production and transport)

- Follow up of the open order book

- Ensure the relationships with clients / sales team

- Interservice collaboration

- Samples order intake

Requirements

-     Cairo resident

- Fluent English / Professionally operational German would be an asset.

-       Working from Monday to Friday (Friday can be a shorter day)

-       Well organized

-       Team spirit

-       Open to changes / and capacity to adapt to unforeseen situations

Experience in CX – high priority on client satisfaction