Branch Manager

Job Summary

The Branch Manager is responsible for overseeing branch operations, business growth, profitability, customer acquisition, loan portfolio management, and compliance with organizational policies and procedures. The role also involves managing branch budgets, supervising marketing activities, ensuring accurate reporting, and maintaining strong relationships with customers and local stakeholders.

Key Responsibilities

• Achieve established targets for client growth, deposits, and loan portfolio development.
• Plan and supervise marketing and promotional activities within the branch's operational area.
• Monitor loan portfolio performance and manage loan delinquency.

• Ensure timely submission of all required reports with minimal errors.
• Coordinate reporting related to OVCs and AP activities.

• Verify petty cash, mobile banking transactions, loan disbursements, and insurance operations.
• Ensure timely data entry, authorization, and correction of errors.
• Ensure compliance with insurance limits.

• Organize business development campaigns, including radio appearances and community programs.
• Conduct at least one community sensitization campaign every month.
• Build positive relationships with customers, local authorities, and nearby organizations.

• Control branch expenses and manage the branch budget.
• Ensure spending remains within approved budget limits.

• Ensure compliance with organizational policies and procedures.
• Maintain a low-risk rating through effective internal controls.
• Implement more than 66% of previous audit recommendations that are within the branch's control.
• Prevent recurring audit findings.

• Perform other duties assigned by management.
• Demonstrate creativity, initiative, and commitment to process improvement.

Performance Indicators

• Growth in customer numbers, deposits, and loan portfolio volumes.
• Timely and accurate submission of reports.
• Good audit ratings and effective transaction verification.
• Increased customer acquisition and positive relationships with local stakeholders.
• No overspending against the approved branch budget.
• Low compliance risk and no repeated audit findings.