Vessel IT Engineer

Summary: The Vessel IT Engineer will be a part of IT Department and is responsible for managing, supporting, maintaining and upgrading the on-board IT infrastructure of X-Press Feeders vessels.

The successful candidate will provide remote IT support, and when required on-board support on our vessels. The position offers development in IT knowledge, tele-communication and cyber security skills in a multicultural environment.

Reports to: Senior Manager, Vessel IT

Role and Responsibilities:

• Provide remote support for vessels, crew and on-board support (when needed).
• Install, maintain, and optimize existing IT systems, including networks, communication systems (satellite, radio, etc.), servers, network and workstations.
• Participate in the design, implementation and improvement of our vessels' IT infrastructure.
• Monitor performance and ensure system availability and reliability.
• Perform system and network updates/upgrades remotely or onboard vessels.
• Liaise with vendors, email providers and other IT personnel for problem resolution or when new tasks are needed.
• Maintain IT security, system and backup solutions.
• Be the contact point on L1 helpdesk escalations and resolve accordingly.
• Provide out-of-business hours/weekend support as part of an on-call rota.
• Boarding of vessels for audits and other ad-hoc works as and when needed.

Requirements:

• Bachelor in Computer Science or equivalent with 2 - 5 years of relevant experience.
• Knowledge of Microsoft Operating Systems and Applications (Office 365, MS Windows server, Windows 10, Hyper-V, Active Directory), Antivirus, network switches, UPS, firewalls, storage/backup and replication systems (Certifications will be considered a plus).
• Experience of implementing and support cyber security solutions is preferred.
• Knowledge of hardware troubleshooting, data cabling and WiFi infrastructure.
• Knowledge of ships automation systems will be a plus.
• Ambitious, self-motivated, fast learner with can-do attitude and a genuine interest in all aspects of IT Support.
• Ability to multi-task, work well under pressure and flexibility to work prolonged hours.
• Good troubleshooting and problem-solving skills to quickly address and resolve issues in high-pressure environments.
• Strong verbal and written communication skills.
• Proactive and forward thinking.

• Ability to work independently in remote locations with limited access to support.
• Good team player to effectively work with diverse teams.

Skills

Written and Verbal Communication Abilities, Certifications, Data Cabling, System Updates, Escalation Contact, Active Directory, Quick Learning, reliability monitoring, Remote Support, Ship technology, Work Under Pressure, Manage It Systems, Security Solutions, Work in A Fast Paced Environment, IT Security Best Practices, Liaising With Vendors