Data Center Operations Technician

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. 

SpaceXSI is building Super Intelligence to understand the universe and help expand humanity’s knowledge and capabilities. We work across the full Super Intelligence stack: compute (Colossus supercomputers), models (Grok), and applications (Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X). We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

ABOUT THE ROLE:

As an Data Center Technician, you will be responsible for the health of our server and network infrastructure for Data Centers. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes.

RESPONSIBILITIES:

• Performing troubleshooting and monitoring of the servers, diagnose and repair. Rack and stack of data center network equipment during build out.
• Maintaining our network infrastructure which includes network gear swaps, troubleshooting optics/fiber links and repairing them. 
• Manage, response and resolution of data center operations tickets used cross functionally via Jira.
• Create and Maintain documentation of tasks and standard operating procedures
• Receipt and Decommissioning of data center hardware.
• Installation of racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation.
• Maintain Warehouse inventory and asset management using our internal application.
• Vendor returns for infrastructure under and out of warranty
• Manage spare parts inventory within the data center
• Define, design, and implement network layouts and solutions within our data centers.

BASIC QUALIFICATIONS:

• 2+ years of experience working with server, storage, compute and network hardware.
• 2+ Years of experience troubleshooting and repairing servers and networking infrastructure.
• 1+ years of experience in Inventory Management, and ordering, receiving and shipping server and network equipment. (good to have)
• Strong linux skills including 
• Must be able to lift 75 lbs
• Availability and willingness to work night shift (6:00 PM - 6:00 AM)

PREFERRED SKILLS AND EXPERIENCE:

• Experience being on-call and ability to respond to critical events as needed.
• Experience leading Data Center Infrastructure projects.
• Curious to always learn new things within the Data Center World
• Excellent prioritization and time management skills
• Able to work in a fast paced environment and detail oriented
• 1+ years of experience in Structured Cabling Copper/Fiber.
• 1+ years of experience in Power and Cooling concepts inside the data center.

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