Junior IT Support Engineer
Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 1, 2026.
GTN is a FinTech-powered brokerage business operating through its regulated subsidiaries. Backed by NTG Global Holdings Limited (Dubai), International Finance Corporation (IFC) of the World Bank Group, and SBI Ventures Singapore (a subsidiary of SBI Holdings Japan), GTN aims to create the most comprehensive global trading ecosystem. With a global team of over 700 people, GTN provides a multi-market, multi-asset class trading platform for institutional clients, operating on a B2B and B2B2C model.GTN currently serves clients through regulated subsidiaries in London, Dubai, Singapore, Hong Kong, and the USA. As part of our global expansion, we are focused on bringing our innovative trading platform to more markets worldwide. We also have offices in Brazil, South Africa and Saudi Arabia. Our platform is designed for buy- and sell-side financial institutions and fintech companies, such as digital banks, wallet providers and neo brokers, offering a seamless experience across trading, wealth management, and API solutions."We see a world where anyone can invest in anything, any time"We are on the look out for a team player who can see the world in the way we see it!
Role Summary
The Junior IT Support Engineer will provide day-to-day L1/L2 end-user computing support for employees across the assigned region and shift. The role will support user devices, applications, access requests, basic troubleshooting, asset handling, and ticket management. This position is required to improve shift coverage, reduce response delays, and support the company’s global IT support model.
Key Responsibilities
- Provide first-level IT support for end users through tickets, calls, chat, and remote support tools.
- Troubleshoot laptops, desktops, printers, mobile devices, VPN, Microsoft 365, email, Teams, and basic network issues.
- Assist with user onboarding and offboarding activities.
- Prepare laptops and other IT equipment for new joiners.
- Support password resets, access requests, account setup, and basic application support.
- Log, update, and close tickets in the ITSM system with proper notes and resolution details.
- Escalate complex issues to the IT Lead or relevant L2/L3 teams.
- Maintain IT asset records and assist with stock/spare device tracking.
- Coordinate with local vendors for hardware repair, replacement, and warranty support.
- Follow IT policies, security standards, and support procedures.
- Assist with software installation, patching, endpoint checks, and device compliance activities.
- Provide regular updates on open issues and pending user requests.
Required Skills and Experience
- 1-3 years of experience in IT support, service desk, desktop support, or EUC support.
- Basic knowledge of Windows OS, Microsoft 365, Teams, Outlook, VPN, printers, and remote support tools.
- Understanding of basic networking concepts such as IP address, Wi-Fi, LAN, DNS, and VPN.
- Good troubleshooting and customer service skills.
- Ability to follow instructions, document issues clearly, and escalate when required.
- Good communication skills and willingness to support users in a professional manner.
- Ability to work in shift-based support coverage.
Preferred Qualifications
- Diploma or degree in IT, Computer Science, or related field.
- Microsoft Fundamentals, CompTIA A+, Network+, or similar certification would be an advantage.
- Experience using Jira Service Management, ServiceNow, or any ticketing system is preferred.
Key Competencies
- Customer service mindset
- Basic technical troubleshooting
- Clear communication
- Teamwork
- Attention to detail
- Willingness to learn
- Timely ticket updates and follow-up
Our Culture
We believe innovation relies on inclusion and diversity. At GTN, our culture encourages creativity, bold ideas and out-of-the-box thinking at every level - turning ideas into pioneering results. We foster a fast-paced, collaborative, and inclusive work environment where consistent learning is celebrated, and every team member is empowered to perform at their highest potential. We hold ourselves to a clear code - to be transparent in how we communicate, to lead with equality, to own our work with pride, and to act with professionalism at every level.
Why join GTN?
As investing becomes increasingly digital, cross-border, and embedded into financial services, GTN sits at the centre of this transformation. Joining us means working with innovative partners and talented colleagues across trading, technology, and product teams in a fast-growing, international environment.
What you’ll enjoy at GTN
- Competitive salary that reflects your experience and impact
- A real learning curve - structured programmes, coaching, and international exposure
- 500+ colleagues across six global markets to learn from and build with
- Career growth in a fintech that's genuinely scaling
- Private health insurance
- Events and team engagement that actually bring people together
We are proud to be an equal opportunities employer. We do not discriminate based on race, religion, colour, national origin, or gender, or any other characteristic protected under applicable law in the markets we operate. We are committed to reasonable accommodation for all applicants and employees.