Data Center Facility & Operations Manager

The Data Center Facilities Management & Operations Manager is responsible for ensuring 100% uptime, high reliability, and operational efficiency of all critical electrical, mechanical, and structural systems within a high-density, multi-tenant Co-location / Hyperscale environment. This role combines hands-on technical leadership, day-to-day facility management, and a rigorous compliance and controlculture.

The ideal candidate is a subject matter expert in developing, reviewing, and executing critical infrastructure documentation-specifically Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Emergency Operating Procedures (EOPs)-to eliminate human error, safeguard critical environments during maintenance, and strictly uphold stringent customer SLAs.

Key Responsibilities

Critical Infrastructure Operational Framework (MOP, SOP, EOP)

• Author, review, and formally approve highly detailed Methods of Procedure (MOPs) for high-risk maintenance and active state changes in critical electrical and mechanical systems.
• Establish and continuously audit Standard Operating Procedures (SOPs) for routine, day-to-day site inspections, facility rounds, and performance logging.
• Design, implement, and drill the team on comprehensive Emergency Operating Procedures (EOPs) to ensure immediate, calculated responses to infrastructure failures, blackouts, or critical alarms.
• Lead Root Cause Analysis (RCA) investigations following any operational incidents and update MOPs/EOPs to prevent future occurrences.

Day-to-Day Operations & Maintenance

• Oversee the continuous operation and maintenance of all critical infrastructure, including UPS systems, generators, switchgear, PDU/RPPs, chillers, CRAH/CRAC units, and BMS/EPMS monitoring systems.
• Manage the Preventative Maintenance (PM) schedule and coordinate closely with third-party vendors and critical facilities technicians to ensure work is completed without impact to active payloads.
• Act as the site lead for capacity planning (power, space, cooling) and drive energy efficiency initiatives (PUE optimization).
• Oversee site deployment activities, space allocation, and cross-functional capacity scaling.

Compliance & Audit Management

• Maintain full continuous compliance across the facility, driving alignment with international standards including ISO 27001 (Security), ISO 9001 (Quality), and SOC 2 Type II (Trust Services Criteria).
• Ensure all critical facilities physical controls, logging, and security systems strictly match Uptime Institute Tier III/IV operational and maintenance sustainability requirements.
• Host and lead internal and external compliance audits, providing comprehensive documentation packages, training logs, and equipment maintenance history on demand.

Financial & Budgetary Oversight

• Formulate, justify, and manage the site’s Operational Expenditure (OpEx) and Capital Expenditure (CapEx) budgets.
• Perform variance analysis on lifecycle replacement costs, utility spend (power/water), and critical equipment maintenance agreements.
• Strategically negotiate vendor service level agreements (SLAs) and master service agreements (MSAs) to optimize costs without introducing operational risk.

Team Leadership & Tenant Management

• Supervise, mentor, and build a high-performing team of critical facilities engineers and technicians, ensuring clear accountability and shift coverage.
• Serve as the principal point of contact for hyperscale tenants or retail colocation clients during infrastructure maintenance windows or critical incident updates.
• Foster a strict culture of safety, ensuring adherence to local electrical codes, workplace safety requirements, and data center compliance standards.

Requirements

Requirements

• Diploma or Degree in Electrical Engineering, Mechanical Engineering, Facilities Management, Data Centre Operations or a related discipline.
• 5-8 years of relevant experience in critical facilities, data centre operations or mission-critical infrastructure, with demonstrated experience in a supervisory or management capacity.
• Strong hands-on knowledge of critical electrical and mechanical systems, including UPS, generators, switchgear, PDU/RPP, chillers, CRAH/CRAC, BMS and EPMS.
• Proven experience developing and managing MOP, SOP and EOP frameworks in a mission-critical environment.
• Strong understanding of preventive maintenance, incident management, RCA, capacity planning and change management.
• Experience managing third-party contractors, facilities vendors and maintenance programmes.
• Familiarity with ISO 27001, ISO 9001, SOC 2, Uptime Institute Tier III/IV and relevant local safety/electrical regulations.
• Experience in budget management, vendor management and SLA/contract negotiations.
• Strong leadership and stakeholder management skills, with the ability to communicate effectively with customers, vendors and technical teams.
• Ability to work in a 24×7 critical environment, including participation in emergency response and escalation activities.
• Relevant professional certifications such as CDCP, CDFOM, CDCE, ITIL, Uptime Institute ATD/ATS or equivalent would be an advantage.

Benefits

- Comprehensive benefits package

- Opportunities for professional growth and development

- A supportive and collaborative work environment