Audio Visual Technician

Purpose of the role

• To design, install, configure, integrate, test, commission, maintain and troubleshoot professional audio-visual systems and solutions for corporate offices, conference
• rooms, boardrooms, training facilities, auditoriums, command centres, educational institutions, hospitality facilities and other customer environments. The AV technician is responsible for delivering reliable, high-quality audio, video, display and collaboration solutions that meet customer requirements and provide effective communication, presentation and conferencing experiences.

Key Job Accountabilities

Site Surveys and Technical Assessment

• Conduct site surveys to assess AV requirements, room layouts, acoustics, power availability and existing infrastructure.
• Evaluate equipment locations, cable routes, viewing distances and network connectivity.
• Recommend suitable AV solutions based on customer needs, room capacity and budget.

AV System Design

• Design integrated audio-visual systems for boardrooms, meeting rooms, auditoriums, training rooms and command centres.
• Prepare system architecture diagrams, signal flow diagrams, equipment layouts and technical specifications.
• Design audio, video, display, conferencing and collaboration solutions.
• Prepare BOQs, equipment schedules and cost estimates.

 AV Equipment Installation and Configuration

• Install and configure projectors, LED displays, video walls, interactive screens, microphones, speakers and amplifiers.
• Install video conferencing equipment, control panels, AV racks and associated accessories.
• Perform AV cabling, termination, labelling and equipment connections.
• Configure equipment according to approved designs and manufacturer specifications.

Audio and Video System Optimization

• Configure audio processors, mixers, amplifiers, microphones and speaker systems.
• Optimize sound quality, audio levels, feedback suppression and speaker coverage.
• Configure display resolutions, image quality, video switching and signal distribution.
• Troubleshoot audio, video and connectivity issues.

AV Control Systems and Integration

• Configure AV control processors, touch panels and centralized control systems.
• Integrate audio, video, lighting and room automation systems where required.
• Coordinate with ICT, electrical and network teams to ensure seamless integration.

Video Conferencing and Collaboration Solutions

• Install and configure video conferencing systems, cameras, microphones and room control interfaces.
• Deploy platforms such as Microsoft Teams Rooms and Zoom Rooms.
• Configure wireless presentation, content sharing and room scheduling systems.
• Test conferencing functionality and resolve technical issues.

Testing and Commissioning

• Conduct functional testing of installed AV equipment and systems.
• Verify audio quality, display performance, conferencing functionality and equipment integration.
• Identify and rectify faults before commissioning and customer handover.
• Prepare testing and commissioning reports.

Maintenance and Technical Support

• Perform preventive and corrective maintenance of AV equipment and systems.
• Diagnose and resolve audio, video, display, conferencing and connectivity faults.
• Perform approved software and firmware updates.
• Recommend equipment upgrades and system improvements.

Customer Training and Technical Handover

• Train customers and end users on operating installed AV and conferencing systems.
• Prepare user guides, operating procedures and troubleshooting instructions.
• Demonstrate system functionality and provide technical handover documentation.

Technical Documentation and Reporting

• Prepare site survey reports, AV designs, equipment schedules and installation reports.
• Maintain equipment inventories, configuration records and maintenance logs.
• Prepare as-built drawings, rack layouts, operation manuals and commissioning reports.

Project Coordination, Safety and Compliance

• Coordinate AV installations with project managers, ICT teams, contractors, suppliers and customers.
• Monitor project timelines, budgets, quality and technical specifications.
• Ensure safe installation, proper cable management, equipment ventilation and secure mounting.
• Observe occupational safety requirements and applicable technical standards.
• Number of AV projects completed within agreed project timelines and budgets.
• Quality and accuracy of AV installations against approved designs and technical specifications.
• Successful completion of AV system testing and commissioning on first submission.
• Audio quality, speech intelligibility and coverage performance of installed sound systems.
• Video display quality, signal reliability and performance of installed video systems.
• Reliability and availability of installed video conferencing and collaboration systems.
• Number of recurring AV system faults and post-installation defects.
• Average response and resolution time for customer AV support requests.
• Completion rate of scheduled preventive maintenance activities.
• Accuracy and completeness of AV designs, signal flow diagrams, test reports and handover documentation.
• Customer satisfaction with AV system functionality, usability and technical support.
• Successful completion of customer training and system handovers.
• Effective management of project equipment, tools and materials with minimal wastage or damage.

Key Performance Indicators

Work experience & Technical Proficiency

• At least 2–4 years of relevant experience in audio-visual design, AV installation, AV integration or technical support.
• Practical experience installing, configuring, testing and maintaining professional AV systems.
• Experience with projectors, LED displays, video walls, interactive displays, microphones, loudspeakers, amplifiers, mixers and DSP systems.
• Experience implementing video conferencing and collaboration solutions such as
• Microsoft Teams Rooms and Zoom Rooms.
• Experience with AV signal distribution, HDMI, HDBaseT, USB, audio cabling and IP- based AV systems.
• Experience configuring AV control systems and integrating different AV equipment is desirable.
• Experience conducting site surveys, preparing AV designs and developing equipment schedules and BOQs.
• Experience commissioning AV systems, troubleshooting technical faults and training end users.
• Experience working on corporate boardrooms, conference rooms, auditoriums, training facilities, command centers or institutional AV projects is an added advantage