Onsite Printer Technician - White River Junction, VT
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
This On-Site Associate “OSA" is responsible for the remediation and scheduled service of customer devices under contract. Provides quality service performance to meet or exceed Customer expectations resulting in a high level of Customer Satisfaction.
Responsibilities:
Work within Lexmark’s systems to accept and respond to dispatched service and supply calls within Customer Service Level Agreement (SLA) commitments.
As necessary provide diagnostics, repair & maintain product(s) and accessories to Lexmark OEM’s quality specifications.
Provide regular and effective communications with customers to ensure awareness of call acceptance, Estimated Time of Arrival (ETA), status, and closure.
Assist customer with any reported issues or questions on customer products.
Be available for scheduling training on appropriate usage of customer products & features as requested
Conduct repair and maintenance of Managed Output Devices and Total Service Call Procedures prior to leaving customer site. Compile all required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
Manage local part inventory and maintain transactions.
Collect Meter Reads on Devices as needed.
Present a positive image through attire, communication skills and personal grooming.
Additional Responsibilities:
- Assist with occasional special activities/responsibilities/projects as requested and bandwidth permits.
- Work closely with Operations and Project Team’s during implementation & deployment of print technology and support services, including inventory collection and management, Move, Add, Delete, Change (MADC) tracking, and consumables management while monitoring adherence to all SLAs.
- Conduct Train-the-Trainer for backup purposes.
- Coordinate support for improved service diagnostics.
- Assist with printer assessments as necessary to optimize the fleet aligned to customer standards.
Experience & Skills:
- 2 - 5 years experience servicing printers, hard copy devices, or imaging products preferred.
- Strong electro-mechanical aptitude.
- Excellent driving record
- Valid driver’s license
- Reliable Transportation Required
- Sound administrative & computer skills
- Microsoft Office Suites experience
- Experience and detailed knowledge of Lexmark products is desirable
- Ability to frequently and properly lift 60 pounds
- Successful government background check required.
How We Set You Up for Success
Full onboarding and technical training
Access to support tools and advanced remote monitoring systems
Career development with regular reviews and improvement plans
Adherence to client compliance and training programs (e.g., HIPAA, security)
What We Offer
Competitive hourly compensation with overtime potential
Comprehensive benefits from day one (medical, dental, vision, life insurance)
401(k) with company match
Paid time off, holidays, and personal days
A culture that prioritizes flexibility, safety, and work-life balance
With Our Technology, Build Your Future at Xerox. Apply Now.
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