Reverse Supply Chain Specialist

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Reverse Supply Chain Specialist

Location: Budapest, Hungary Hybrid

Department: Supply Chain / Logistics Operations

Employment Type: Full-time

About the Role

Are you a proactive problem solver with a passion for data and customer operations?

We are looking for a Reverse Supply Chain Specialist to drive our LCCP (Lexmark Cartridge Collection Program) container flow and customer portfolio. In this role, you will bridge the gap between reverse logistics, partner management, and strategic reporting. You will act as the first-level escalation point, optimize customer performance, and ensure our green initiatives run smoothly across the EMEA region.

What You Will Do (Main Responsibilities)

Operations & Portfolio Management

·Control container flow and manage day-to-day operations for EMEA LCCP customers.

· Oversee the web portal registration process (validate eligibility, cross-check details, and manage accounts).

·Track and optimize the box ordering and delivery ratio/process.

Analytics & Reporting

·Monitor monthly metrics and KPIs, analyzing root causes for deviations and proposing improvement actions.

· Evaluate customer performance (e.g., cartridge return rates) and take action on inactive accounts.

·Support stakeholders with statistics, visual reports, and data for monthly business reviews.

?Partner & Stakeholder Relations

·Act as the primary contact for external Collection Society partners.

·Review and submit Collection Society invoices and track their performance.

·Communicate proactively between all key players regarding open points and actions.

Compliance & Governance

·Ensure all operational processes align with Corporate Policies, ISO certificates, and international regulations (SOX).

What We Are Looking For (Requirements)

·Education: BSc degree in Logistics, Supply Chain, Business Administration, or equivalent experience.

·Experience: 2-3 years of proven experience in reporting, operations, or business analyst activities.

·Languages: Advanced (C1) English working proficiency is a must. Any additional European language is a great plus.

·Tech Skills: Advanced MS Office user (especially Excel). Knowledge of Power BI is a strong advantage.

Soft Skills for Success

·Excellent analytical and reporting mindset.

·Proactive, open-minded, and a natural problem solver.

·Ability to drive change management and confidently handle difficult customer situations.

·Strong capability to work independently while being a great team player.

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