Sales Specialist (Sold Supplies)

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Sold Supplies Sales Specialist supports Sold Supplies Account Managers across multiple sales channels by providing administrative and operational support related to pricing, order management, inventory monitoring, reporting, and reseller engagement. This role plays a key part in supporting sales performance, maintaining operational efficiency, and ensuring a positive customer and reseller experience.

Why Join This Team:

• Work with sales and operations teams supporting the Americas region
• Gain exposure to sales support, order management, pricing, and inventory processes
• Build expertise in reporting, analytics, and reseller management
• Develop cross-functional collaboration skills across multiple business units
• Contribute to continuous improvement initiatives that drive business success

What You Will Do:

• Develop discount price quotes in partnership with Sold Supplies Account Managers
• Create, manage, and monitor SME activity and utilization
• Provide daily updates on direct orders and order status
• Manage first-level escalations related to order management and inventory concerns
• Support inventory reporting and backlog management activities
• Monitor reseller websites to ensure accurate product listings
• Track and consolidate month-to-date sales performance against targets
• Communicate with resellers and customers regarding inquiries and support requests
• Provide backup coverage for sales resources during planned absences
• Manage SharePoint collections and reseller-related information
• Support monthly, quarterly, and ad hoc reporting requirements
• Perform audits and quality assurance reviews for operational reporting
• Coordinate with pricing, order management, and other support teams to improve processes and share best practices
• Assist with training development and continuous improvement activities

What You Need to Succeed:

• Bachelor's Degree preferred
• Experience in Sales Support, Order Management, Customer Service, Business Operations, or related functions
• Strong analytical and problem-solving skills
• Excellent written communication and email management skills
• Strong attention to detail and organizational abilities
• Proficiency in Microsoft Excel and reporting tools
• Ability to manage multiple priorities and deadlines
• Positive attitude and strong teamwork skills
• Experience with Oracle, Salesforce, or similar business systems preferred
• Knowledge of sales support, order management, and purchase order processes preferred
• Ability to work independently with minimal supervision

What Will Make You Stand Out:

• Experience supporting sales teams in a shared services environment
• Experience working with reseller or channel partner operations
• Advanced Excel reporting and data analysis skills
• Familiarity with Xerox products, supplies, or related business operations
• Lean Six Sigma training or continuous improvement experience

How We Set You Up for Success:

• Structured onboarding and training on Xerox systems and processes
• Exposure to global sales support and operations activities
• Opportunities to develop reporting, analytics, and business operations expertise
• Collaborative team environment with strong cross-functional support
• Ongoing learning and professional development opportunities