SRM Program Manager

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

Key Responsibilities

1.Tier 1 Supplier Relationship Ownership

• Act as governance owner for the assigned Tier 1 supplier relationship in China, ensuring consistent cadence, documented commitments, and clear accountability.
• Translate Xerox business priorities into supplier governance requirements, meeting agendas, action plans, executive review content, and measurable deliverables.
• Build productive relationships with supplier executives, commercial teams, operations, quality, engineering, and program management.

• Manage supplier governance, including operating reviews, business reviews, scorecards, escalation forums, decision logs, and action trackers.
• Maintain scorecards covering commitments, trends, root causes, corrective actions, owners, timing, and closure status across key performance areas.
• Drive governance discipline by ensuring corrective actions are fact-based, assigned to accountable owners, tracked to due dates, reviewed in the appropriate forum, and escalated when commitments are missed.

3.Commercial Negotiation and Cost Management

• Lead commercial negotiations related to pricing, cost reduction, cost avoidance, payment terms, claims, capacity, engineering changes, and business escalations.
• Use cost breakdowns, benchmarking, market data, supplier financial inputs, and should-cost analysis to support negotiations.
• Partner with finance and business stakeholders to quantify savings, cost risk, and business case impacts.

4.RFQ and Sourcing Execution

• Lead cross-functional RFQ activity, including requirements collection, supplier communication, quotation analysis, negotiation, and award recommendation.
• Analyze RFQ results using total cost, capability, quality, delivery, compliance, risk, and strategic fit criteria.
• Influence stakeholders to align on sourcing direction, supplier selection, and implementation plans.

5.Risk, Compliance and Contract Governance

• Identify, assess, and mitigate supplier risks, including capacity, quality, delivery, geopolitical, regulatory, export control, sanctions, financial, cybersecurity, sustainability, and business continuity risks.
• Ensure supplier activity follows company policy, sourcing governance, contract terms, ethical sourcing standards, and applicable regulatory requirements.
• Manage contract governance for pricing frameworks, amendments, claims, obligations, approvals, issue logs, and escalation paths.

6.Cross-Functional Stakeholder Management

• Partner with engineering, operations, quality, planning, logistics, finance, legal, compliance, product, and regional sourcing teams.
• Communicate clearly across cultures, time zones, and organizational levels to drive alignment and timely decisions.
• Maintain strong execution discipline with clear ownership, due dates, follow-up, and measurable outcomes.

7.Data, Digital Tools and Continuous Improvement

• Use data analytics, dashboards, AI-enabled tools, supplier scorecards, and market intelligence to improve cost modeling, supplier performance tracking, risk identification, and decision quality.

8.NPI, Transitions and Business Transformation Support

• Support new product introduction, supplier transitions, localization opportunities, alternate sourcing, portfolio changes, and cost management initiatives through strong program coordination.

Required Qualifications

• Bachelor’s degree or above in supply chain, business, engineering, finance, or a related field.
• 10+ years of experience in global sourcing, supplier relationship management, procurement, commodity management, contract manufacturing, or manufacturing supply chain.
• Direct experience working with Tier 1 suppliers, preferably in China or Asia-based manufacturing environments.
• Strong commercial negotiation skills, including pricing, cost reduction, claims, contract support, and executive-level supplier discussions.
• Experience managing supplier performance through KPIs, scorecards, business reviews, corrective actions, and governance routines.
• Strong understanding of manufacturing cost drivers, BOM cost elements, RFQ processes, supplier cost breakdowns, and total cost decision-making.
• Proven ability to operate in a global matrix organization and influence stakeholders across cultures, functions, and regions.
• Strong written and verbal English communication skills are required for collaboration with international teams; Chinese language skills may be helpful for local supplier engagement depending on business needs.
• Experience using Excel, dashboards, procurement systems, market data, and digital or AI-enabled tools to support analysis and execution.
• High standard of integrity, confidentiality, compliance discipline, and business code of conduct performance.

Preferred Candidate Profile

• Operate as a trusted business partner in a globally integrated matrix organization.
• Engage suppliers directly, professionally, and consistently while maintaining clear documentation and follow-up.
• Communicate transparently with stakeholders and escalate issues early with facts, options, and recommendations.
• Balance cost, cash, delivery, quality, serviceability, compliance, risk, and sustainability in decision-making.
• Demonstrate ownership, urgency, accountability, cultural awareness, and continuous improvement mindset.