IT Operations Specialist

X-FLOWis a mobile game development company established in 2018. We gained recognition after the release of Happy Color, the most popular digital coloring book and one of the most successful ad-driven mobile apps in the world.

We’re looking for an IT Operations Specialist to own our corporate SaaS ecosystem: keeping it reliable, secure, and cost-efficient. You’ll work closely with Engineering, QA, Support, BI, Legal, and Finance.

What You’ll Do:

Administer and automate our tools:

• Manage Jira and Confluence: spaces, workflows, permission and notification schemes, custom fields, and Jira Automation.
• Administer Zendesk for Support: triggers, routing rules, macros, and integrations with internal backend services and APIs.
• Manage repositories and CI/CD (GitLab, Bitbucket, etc.): access keys, permissions, forks, and integrations with task trackers.
• Integrate and configure other corporate software.

Own access and security:

• Run automated onboarding and offboarding, and audit inactive accounts.
• Apply least-privilege principles when assigning roles.
• Generate, track, and rotate tokens, API keys, and service accounts.
• Administer infrastructure security tools and contribute to the IT Security Policy, Incident Management Plan, and IT Risk Plan.
• Explain security rules to employees in plain language and run initial onboarding on corporate services.

Govern AI tools:

• Support the rollout of AI assistants (Cursor, Claude Code, Codex, MCP, and plugins) across company workflows.
• Monitor token usage and quotas, and define rules that prevent leaks of data and proprietary code.

Manage vendors, platforms, and costs:

• Manage developer accounts in App Store Connect, Google Play Console, and Amazon App Store, including verifications and policy violations.
• Handle SaaS payments: compliance checks, invoices, and subscriptions.
• Maintain the approved software registry and allocate costs to projects with Accounting.
• Negotiate with vendors on pricing and license plans, carefully reviewing contracts, offers, and license agreements.

What We’re Looking For:

• 2-3+ years as an IT Operations Specialist, Corporate Systems Administrator, SysOps, or similar.
• Hands-on experience with centralized SaaS administration, IAM, and workflow automation.
• Deep knowledge of Jira and Confluence; experience with Zendesk and its API integrations.
• Confident repository and CI/CD administration (GitLab, Bitbucket, or similar).
• Experience building onboarding/offboarding processes and managing secrets securely.
• Experience administering infrastructure security tools and basic knowledge of InfoSec standards.
• Understanding of AI assistants and MCP in development workflows.
• Experience with app store developer accounts and with financial and tax procedures for SaaS payments.
• Strong troubleshooting skills and the ability to stay focused under pressure.
• Systems thinking and attention to detail, especially with legal documents.
• Experience collaborating with cross-functional teams.
• English: Upper-Intermediate (B2) or higher.

Nice to Have:

• Experience with SSO / identity providers (Okta, Google Workspace, Azure AD).
• Scripting skills (Python, Bash) for automation.
• Experience with MDM or device management.
• Experience with FinOps or SaaS spend-management tools.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a talented and passionate team in a creative and dynamic environment.
• Flexible working hours and remote/office work options.
• Career growth and professional development opportunities.
• A fun and inclusive company culture that celebrates diversity and creativity.

Join us and let’s create great content together!

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