Senior DevOps Engineer - Embedded Payments

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

About the opportunity

Join our Embedded Payments team as a DevOps Engineer to make a real impact every day. We say that because we know that every conversation we have, every pipeline we build and every system we automate is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.

Reporting into the DevOps Engineering Manager, you'll help us build and scale the infrastructure behind our cloud-native payment orchestration platform that processes significant transaction volume across multiple Xplor brands. You are passionate about building reliable, secure systems and the automation that keeps them running smoothly while maintaining engineering best practices. You think about infrastructure end-to-end, from CI/CD pipelines and infrastructure as code down to monitoring, alerting, and incident response. You're comfortable owning the platform that everything runs on and collaborating closely with backend, frontend, QA, and engineering teams to ship and operate high-quality software.

Our Tech Stack

• Cloud: AWS (ECS, Lambda, RDS/Aurora PostgreSQL, API Gateway, SQS, EventBridge, Cognito, KMS, VPC)
• Infrastructure as Code: Terraform
• CI/CD: Bitbucket Pipelines
• Observability: SigNoz, Grafana, CloudWatch
• Performance & Load Testing: k6
• Security & Compliance: PCI DSS, AWS-native controls
• Application stack supported: Node.js services, React frontends

Responsibilities & Duties

• Design, build, and maintain AWS infrastructure using Terraform, with attention to scalability, cost, and PCI-scoped network segmentation
• Own and evolve the observability stack - SigNoz for distributed tracing and metrics, Grafana for dashboards, structured logging - so engineers can answer "what's happening in production" without paging you
• Build and maintain CI/CD pipelines in Bitbucket Pipelines, including deployment guardrails, automated rollback strategies, and environment promotion workflows
• Design and run performance and load tests with k6 or other custom tools as needed, establish baseline benchmarks, and partner with engineering to address bottlenecks before they reach production
• Participate in on-call rotations, lead incident response for infrastructure issues, and drive postmortems that produce durable fixes
• Define and track SLOs, error budgets, and operational KPIs for payment-critical services
• Improve deployment velocity and safety - faster pipelines, better preview environments, safer migration tooling
• Partner with security and compliance to maintain PCI DSS posture, support audits (Armanino/Vanta), and codify controls
• Manage cost and capacity across AWS - right-sizing, reserved capacity strategy, and identifying optimization opportunities
• Use AI-assisted tools effectively to accelerate infrastructure work without compromising review quality or security posture

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

You'll need:

• 5+ years of professional DevOps, SRE, or Platform Engineering experience, with a Computer Science/Engineering degree or equivalent
• Strong hands-on AWS experience across compute (ECS, Lambda), networking (VPC, security groups), data (RDS/Aurora), and event-driven services (SQS, EventBridge)
• Production Terraform experience - module design, state management, drift handling, and multi-environment patterns
• Experience operating an observability stack in production; familiarity with SigNoz, Grafana, or comparable tools (Datadog, New Relic, Prometheus)
• Experience designing and running load tests with k6 or comparable tools (JMeter, Gatling, Locust)
• Experience building and maintaining CI/CD pipelines (Bitbucket Pipelines, GitHub Actions, CircleCI, or similar)
• Strong shell scripting ability or similar in a scripting oriented language (Python, Go, etc...)
• Ability to read and understand back end and and front end code in order to implement infrastructure more effectively
• Solid understanding of networking fundamentals such as sockets, routing, load balancing, SSL/TLS encryption, tunneling, firewalls/security groups, etc...,
• Understanding of access control and identity management (IAM, OIDC, Cognito, OAUTH in general or similar)
• Comfort leading incident response and writing postmortems that drive systemic improvement
• Fluency with AI-assisted development tools (Claude Code, Cursor, Copilot, etc.) and an articulate point of view on where they help and where they don't
• Comfortable working on a 100% remote team and operating independently within an agile group

It would be great if you also have:

• Experience operating PCI-compliant or otherwise regulated environments
• Experience with payments infrastructure or other high-availability transactional systems
• Familiarity with Vanta or comparable compliance automation tooling
• Experience tuning PostgreSQL for high-throughput workloads
• Exposure to KMS-based cryptography, secrets management, and key rotation strategies
• Experience with chaos engineering or game-day exercises

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact - 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

Before you apply

To be considered for employment, you must be legally authorised to work in India. This applies to remote roles too, as we can only employ people who reside within India. Xplor does not sponsor visas, either at the time of hire or at any later time. We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.

Please apply through our careers portal or external job boards only. We're unable to upload emailed applications, as our process requires you to answer screening questions directly.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

Interview Recording and Background Checks

As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is committed to providing equal opportunities in employment and creating an inclusive work environment. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.

We make it a priority to respond to every applicant.