Operations Manager

Requirements:

• Previous experience in a similar role.
• Matric (Grade 12) and/or other relevant qualifications or certificates.

Responsibilities:

On-site coordination

• On-site service providers: reporting arrangements for 7 staff members and CHI staff.
• Attend OPS meetings.
• Address all operational issues raised and coordinate communication between the company and the client, SBSA.
• Attend Matrix meetings to discuss SBSA’s monthly service rating.

Stock management

• Record stock issued.
• Record stock received.
• Compare reconciliations, invoices and PODs.
• Reconcile stock holdings.

Consumable orders and deliveries

• Attend monthly consumable-order meetings.
• Place monthly orders for consumable stock.
• Oversee deliveries, stock counts and related activities.
• Plan and coordinate delivery logistics for approved consumable orders, including communication with internal SBSA staff.

Operational liaison

• Liaise with sister company on operational matters.
• Ensure logged notifications are completed within the SLA’s 4-hour turnaround time / contained calls.
• Incident Management Report: identify problems and log notifications on behalf of other vendors.
• Liaise with the Key Account Manager.

Monthly services

• Prepare monthly service schedules.
• Autosanitiser and Oxy 60-day services.
• Plan and schedule deep cleaning.
• Plan and schedule She Services.
• Inspect completed deep-cleaning work.
• Conduct building surveys.

Equipment and stock support

• Equipment installation projects.
• Equipment withdrawal projects.
• Order stock for deep cleaning, She Services and related activities, including maintenance items.
• Consignment stock: order stock and conduct audits.

CHI meetings and reporting

Attend biweekly CHI meetings with the SBSA and Prestige teams.

Oversee the submission of CHI reports on Fridays, including:

• Stock on hand.
• Items to be ordered.
• Items/scrap to be returned to Selby.
• Updates on stock received.

Conduct spot checks of CHI equipment on hand.

Oversee all CHI-related issues raised and liaise with Head Office IT

Access and logistics

• Prepare pass-outs for maintenance items, scrap and CHI equipment.
• Arrange access and parking where applicable.
• Work closely with the Service Manager on logistical arrangements, day-to-day functions and communication.