Customer Service & Logistic Specialist - Eastern Europe
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.As a leading water technology company with 23,000 employeesoperatingin over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Customer Service & Logistics Specialist
Location: Warsaw, Poland
Department: Customer Service & Logistics
We are looking for a proactive and customer-oriented Customer Service & Logistics Specialist to join our dynamic team in Warsaw.
In this role, you will manage customer orders from entry to delivery, coordinate logistics activities, and ensure an excellent customer experience across Poland, Ukraine, and the Baltic countries . Acting as a key point of contact for customers, you will work closely with internal and external stakeholders to resolve issues, ensure smooth operations, and build strong customer relationships.
This role is ideal for someone who enjoys operational coordination, problem-solving , and working in an international, fast-paced environment where customer satisfaction and operational excellence go hand in hand.
Key Responsibilities:
Customer Service & Order Management
Manage the full order lifecycle, from order entry to delivery and invoicing.
Process customer orders accurately using Salesforce, ERP systems, and logistics tools.
Monitor order progress, delivery timelines, and stock availability.
Handle customer inquiries, delivery changes, complaints, and escalations proactively.
Build and maintain strong customer relationships through responsive and professional support.
Keep customers informed with regular updates and clear communication on their orders.
Logistics & Operational Coordination
Coordinate transportation activities and delivery follow-up.
Investigate shipment issues, delivery delays, and logistics discrepancies.
Collaborate with factories, warehouses, transport providers, and internal stakeholders to ensure smooth execution.
Support inventory and stock control activities where required.
Ensure compliance with internal procedures and operational guidelines.
Contribute to process improvement initiatives that enhance efficiency and customer satisfaction.
Finance & Administrative Support
Support invoice management and resolution of pricing discrepancies.
Assist with transactional and AP-related issues.
Maintain accurate customer, order, and financial data.
Monitor KPIs and contribute to operational performance targets.
What We Are Looking For
Required Qualifications & Experience
Experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment.
Fluent Polish and English.
Ukrainian or Russian language skills are a strong advantage.
Experience working with ERP/CRM systems such as Salesforce, SAP, or iScala.
Strong organizational and multitasking skills.
Customer-focused mindset with excellent communication and relationship-building abilities.
Ability to work effectively in a dynamic and fast-paced environment.
Success Factors
Strong customer orientation and commitment to delivering high-quality service.
Ability to take ownership, prioritize effectively, and solve problems proactively.
Collaborative mindset and confidence working across multiple functions.
Adaptability, resilience, and willingness to learn new systems and processes.
Why Join Us?
You will join an international and collaborative environment where customer experience and operational excellence are key priorities. This position offers a broad scope combining customer interaction, logistics coordination, and process management, providing excellent opportunities to develop your expertise and grow within a global organization.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.