Field Service Technician
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperatingin over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Join Xylem in the Global Mission to #LetsSolveWater!
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
With more than 23,000 employees operating in over 150 countries, we're helping solve some of the world's most critical water challenges through innovation, technology, and sustainability. If you're looking for a career where your work truly matters, we'd love to hear from you.
Troubleshoot. Repair. Make an Impact.
Senior Field Service Technician | Mokena IL
If you're someone who enjoys diagnosing mechanical and electrical issues, working directly with customers, and keeping critical equipment operating at peak performance, this role was built for you.
As a Senior Field Service Technician, you'll be the technical expert responsible for troubleshooting, servicing, repairing, and maintaining Flygt wastewater pumping equipment and related systems throughout the territory. You'll work both independently and alongside customers, helping solve complex challenges while supporting critical wastewater infrastructure.
This is an excellent opportunity for a mechanically and electrically inclined professional looking to expand their technical skills while building a career with a global leader in water technology.
Why This Role Is Different
Work with industry-leading Flygt wastewater pumping technology
Serve as a trusted technical expert for customers
Mix of field service, troubleshooting, commissioning, and training
Hands-on work with pumps, controls, motors, and electrical systems
Company-provided service truck and equipment
Strong training and professional development opportunities
Opportunity to support critical municipal and industrial infrastructure
What You'll Be Doing
Pump & Equipment Service
- Troubleshoot Flygt submersible and dry-pit pumps.
- Perform maintenance, repairs, and service on wastewater pumping systems.
- Conduct hydraulic, mechanical, and electrical testing of equipment.
- Diagnose and troubleshoot control panel and electrical system issues.
- Identify root causes and recommend corrective actions.
- Perform preventative maintenance and emergency service work.
- Support startup and commissioning of wastewater pumping equipment.
Customer Support & Training
- Provide onsite technical support to customers.
- Train customers on equipment operation and maintenance.
- Assist customers with troubleshooting and operational questions.
- Communicate repair recommendations and service findings clearly and professionally.
- Support customers both onsite and via phone when needed.
Field Operations
- Operate and maintain a company service truck with crane and outriggers.
- Perform service work at customer sites and Xylem Service Centers.
- Utilize hand tools, power tools, testing equipment, and diagnostic equipment.
- Operate forklifts, cranes, and material handling equipment safely.
- Complete service documentation and work orders accurately.
Where You'll Make an Impact
The equipment you support helps municipalities, industries, and communities move, treat, and manage water safely and efficiently.
Your expertise will play a direct role in maintaining reliable wastewater infrastructure and helping customers minimize downtime and operational disruptions
What We're Looking For
Required Qualifications
- High School Diploma or GED.
- 2-5 years of technical field service, maintenance, or repair experience.
- Strong mechanical and electrical aptitude.
- Valid driver's license and ability to meet company vehicle requirements.
- Ability to work independently and in team environments.
- Strong troubleshooting and critical-thinking skills.
- Ability to understand and communicate technical information clearly.
Preferred Qualifications
- Experience working with pumps and rotating equipment.
- Experience troubleshooting wastewater systems.
- Knowledge of electrical controls and motor controls.
- Ability to read schematics and wiring diagrams.
- Experience with SCADA systems, VFDs, and control panels.
- Previous field service experience supporting industrial or municipal
Skills That Will Help You Succeed
Mechanical troubleshooting
Electrical troubleshooting
Pump repair and maintenance
Hydraulic system diagnostics
Control panel troubleshooting
SCADA system familiarity
Customer service and communication
Root cause analysis
Preventative maintenance
Technical documentation
Problem-solving and critical thinking
Safety-focused mindset
Travel Requirements
Daily local travel throughout the assigned territory
What We Offer
Our Benefits Go Beyond a Paycheck
Compensation , the estimated pay rate for the position is $30 - 35 per hour, depending on skills and experience. Starting pay is determined by several factors, including relevant experience, technical expertise, certifications, and overall qualifications.
4 Weeks Paid Time Off (PTO)
Medical, Dental & Vision Insurance from day 1
Investment Savings Plan with Company Contributions
Tuition Reimbursement
Paid Volunteer Time Through Xylem Watermark
Professional Development & Technical Training
Career Advancement Opportunities
Employee Discount Programs
Wellness Programs
Being Part of a Team Focused on Innovation, Sustainability & Customer Success
What Success Looks Like
- Deliver exceptional service and customer support.
- Solve technical issues safely and efficiently.
- Minimize equipment downtime.
- Build strong customer relationships.
- Demonstrate accountability, innovation, and teamwork.
- Help customers maintain reliable wastewater operations.
Ready to Make a Difference?
Join Xylem and help communities, municipalities, and industries solve critical water and wastewater challenges every day.
Apply today and help us #LetsSolveWater.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; wherewe recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'llnot only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providingreasonable accommodationsto enable all employees to perform their essential job functions. We reserve the right to modifythis job description and assign additionalduties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation