Network Operations Specialist

Company: Yas Fiber QUALIFICATIONS AND EXPERIENCE Bachelor’s Degree in: Telecommunications Information Technology Or a related field 2 to 4 years’ experience in: NOC monitoring Network operations Valid driver’s / rider’s license where regional travel is required. CORE RESPONSIBILITIES Monitor core network and IT systems dashboards for: Alarms Performance anomalies Acknowledge and act on alarms within defined response times. Log and categorize every alarm and event. Report capacity or performance trends to the Manager
- Network Ops. Perform service activation tasks according to: Provisioning requests Approved HLD/LLD designs Agreed TATs Test and verify activated services with the customer or field team before handover. Update activation records. Carry out network troubleshooting and service restoration using defined procedures and runbooks. Handle technical escalations for network-related tickets from: Customer Care Other teams Respond to and triage incidents. Escalate incidents to the Core Network Specialist / Manager
- Network Ops with complete diagnostic information when needed. Keep Customer Care and affected stakeholders updated on incident status until full restoration. Ensure network security controls, including: Device access Configuration backups Hardening standards Ensure compliance with applicable regulatory and licensing obligations. Maintain: System configuration records Customer service records Audit reporting Ensure compliance with revenue assurance requirements. Close audit findings within agreed timelines. Contribute to daily and weekly performance reporting on network operations. Escalate issues in a timely manner where necessary. COMPETENCIES Alert, detail-oriented NOC operator. Reliable shift worker. Willing and able to support 24/7 NOC coverage as required. EQUAL EMPLOYMENT OPPORTUNITY “We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.” Only shortlisted applicants will be contacted.