Customer Service Representative

Yellowstone Local is proud to represent Fix & Flow Plumbing Co., a locally owned leader in residential plumbing services in the Atlanta area.

You're the person who keeps customers informed, schedules on track, and the entire service team moving, and Fix & Flow Plumbing wants you on its team.

What's in It for You?

• Hourly pay of $18 to $24, based on experience

• Full-time employment with a growing local plumbing company

• Health, dental, and vision benefits

• 401(k)

• Paid holidays and vacation, according to company policy

• Opportunities for professional development and career growth as the business expands

• Collaborative work environment with an established office and field service team

• Flexible work arrangements may be available, including hybrid or fully remote opportunities for qualified candidates.

Why You'll Love It Here

• You're More Than a Voice on the Phone: Your ability to manage customer calls, coordinate appointments, and solve problems directly impacts the success of the service team.

• Local Company, Real Connections: Work for a locally owned plumbing business where teamwork, clear communication, and dependable service matter.

• Your Organizational Skills Get Noticed: Take ownership of scheduling, customer communication, and daily service coordination.

• Every Day Brings Something Different: From incoming service requests to last-minute scheduling changes, you'll have opportunities to think on your feet and keep operations running smoothly.

• Grow With the Business: Join an expanding plumbing service company where you can build your customer service, scheduling, and dispatch coordination skills.

• Work With a Team That Depends on You: Collaborate with office staff and plumbing technicians to deliver a reliable customer experience.

Your New Role

• Work in Atlanta, GA, as a Customer Service Representative supporting daily plumbing service operations.

• Answer inbound customer calls, respond to service inquiries, and provide professional, friendly assistance.

• Schedule, confirm, reschedule, and manage residential plumbing service appointments.

• Gather accurate customer information, document plumbing issues, and maintain detailed service records.

• Coordinate with plumbing technicians and dispatch personnel to communicate appointment details, scheduling updates, and customer needs.

• Make outbound calls for appointment confirmations, customer follow-ups, and service updates.

• Keep customers informed about technician availability, appointment windows, and scheduling changes.

• Handle customer questions, concerns, and service requests with patience, professionalism, and a solution-focused approach.

• Enter and update customer information in scheduling software, customer relationship management (CRM) systems, and service records.

• Support dispatch coordination, appointment management, and daily office administration.

• Communicate effectively with office personnel and field technicians to help maintain efficient service operations.

• Deliver dependable customer service that builds trust and encourages repeat business.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Requirements

• Call center experience preferred

• Previous experience with appointment scheduling, dispatch coordination, or service scheduling preferred.

• Strong customer service and interpersonal skills, a positive attitude, and a willingness to learn. Previous experience in the skilled trades or home-service industry is a plus.

• Comfortable using computers, scheduling software, CRM systems, and customer management tools.

• Experience with ServiceTitan is preferred, but candidates who are willing to learn and become proficient in the software are encouraged to apply.

• Ability to manage multiple customer requests, prioritize tasks, and stay organized in a fast-paced office environment.

• Strong attention to detail when documenting service requests, updating customer records, and scheduling appointments.

• Professional, patient, and solution-oriented when addressing customer questions or concerns.

• Ability to communicate effectively with technicians, office staff, and customers.

• Dependable attendance, strong time management skills, and a team-oriented attitude.

Fix & Flow Plumbing Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.