Service Coordinator
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow".We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Responsibilities:
Service Coordination & Dispatching
Coordinate and dispatch Field Service Engineersand required materialsto customer locations based on service requirements, resource availability, and business priorities.
Monitor service schedules and communicate updates, changes, or issues to customers and internal stakeholders.
Serve as a liaison between customers, service personnel, and internal teams tofacilitateeffective service delivery.
Order Management & Processing
Enter, review, andmaintainparts andon-demand serviceorderrequests in company systems.
Maintainaccuratedocumentation and records for service activities and customer transactions.
Ensuretimelyandaccuratelogging of customer orders and service requests.
Verify service documentation and supporting records to ensure billing accuracy.
Assistwith invoice generation, tracking, and resolution of billing discrepancies.
Procurement & Vendor Coordination
Coordinate third-party procurement of equipment, materials, and servicesrequiredto supportservice operations.
Work with approved vendorsto place orders andmonitordelivery schedules.
Resolvepurchasingand delivery issues as needed to support project timelines.
Process and trackCENTUMsoftware license orders and relatedcontractcustomer requests.
Coordinate with internal departments toprocureand shipinventorypartsrequiredto support on-sitefield service activities.
Project Closeout & Documentation
Support project closeout activities and documentation compliance requirements.
Upload andmaintainbuildbooks and project documentation upon completion of customer projects.
Ensureall required records, reports, and customer deliverables are properly archived.
Customer Experience & Reporting
Conduct customer satisfaction surveys following completion of service work and document feedback.
Escalate customer concerns and support continuous improvement initiatives.
Preparemonthlyreportandmaintainservice-related metrics asrequired.
Job Requirements:
- Strongorganizational and multitasking skills with the ability to manage multiple priorities.
- Excellent customer service and communication skills.
- Strongattention to detail and accuracy in data entry, billing, and documentation.
- Ability to coordinate activities across multiple departments and stakeholders.
- Proficiencyin Microsoft Office applications, including Excel, Outlook, and Word.
- Abilityto work independently and exercise sound judgment in a fast-paced environment.
Minimum Qualifications:
High School Diploma or GED Equivalent
5+ years of experience in service coordination, customer service, field service operations, order management, or related administrative support functions.
Experience supporting technical service organizations
Preferred Qualifications:
Associate's degree in Business Administration, Operations, Engineering Technology, or related field preferred.
Experience withSAP, CRM, or service management systems preferred.
Work Environment: Primarily performed in an office environment with regular use of a computer, telephone, and other standard office equipment. Frequent interaction with customers, Field Service Engineers, vendors, and internal departments via phone, email, and virtual meetings. Fast-paced work environment requiring management of multiple priorities, deadlines, and service requests simultaneously. May occasionally berequiredto attend operational meetings, customer sites, or company events.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. Wewill actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. Wewill not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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about our Employee Referral process!