Transformation Lead
The Role
You will work closely with the Head of Production Line and US Operations leadership to own the performance and strategic development of YouLend's US operational teams. You will be responsible for identifying where we have the greatest opportunities to improve performance and translating these into a clear transformation roadmap. This will range from transforming and automating Credit Operations to improving sales effectiveness and conversion, using data, AI and technology to fundamentally improve how our teams operate and scale.
You will lead a team of 2-3 Transformation Associates, set priorities and guiding them through some of the most important and ambiguous problems facing the US business. This is a highly analytical and hands-on leadership role, requiring you to move comfortably between setting strategy, analysing performance, developing your team and driving initiatives through to measurable impact.