System Analyst

The organisation is seeking a System Analyst to support e-commerce solutions across PrePurchase, Purchase or Services and Tools domains. The person in this role will work on cross-platform projects (web, iOS, Android) that may involve multiple teams and business areas. The primary objective is to translate business needs into clear functional and non-functional requirements, propose viable solutions, and produce artefacts that enable development, testing, UX and architecture activities.

Responsibilities

• Analyse business requests and stakeholder needs, independently handling medium-complexity features and coordinating with Architects for larger initiatives.
• Define and document functional and non-functional requirements, including performance, availability and security considerations where applicable.
• Create and maintain user stories with clear acceptance criteria to guide development and QA activities.
• Model business processes and system interactions using BPMN and UML (sequence, activity, component and use case diagrams).
• Design and document integrations and APIs (REST, JSON, OpenAPI/Swagger); model asynchronous integrations where relevant (queues, Kafka, RabbitMQ).
• Facilitate workshops and maintain regular communication with Product Owners, Development teams, QA, UX designers and Architects.
• Use Jira and Confluence for issue tracking and documentation; collaborate with design teams using Figma outputs.
• Apply Agile practices (Scrum or Kanban) to deliver work iteratively and support continuous improvement.
• Leverage AI tools to assist analytical tasks such as document and code analysis, generation of user stories and diagrams, and use of AI assistants where appropriate.

Qualifications

• Minimum 3 years of professional experience as a System Analyst or Business-System Analyst on cross-platform web and mobile projects.
• Proficiency in BPMN and UML (sequence, activity, component, use case diagrams).
• Strong understanding of REST APIs, JSON and OpenAPI/Swagger specifications.
• Experience writing user stories and acceptance criteria; practical use of Jira and Confluence.
• Familiarity with Agile methodologies (Scrum or Kanban).
• Experience facilitating workshops and communicating with technical and non-technical stakeholders.
• Practical use of AI tools for analytical work (document/code analysis, generation of user stories and diagrams, AI assistants); willingness to adopt such tools in day-to-day work.
• English language proficiency at B2 level or higher.
• Nice to have: e-commerce or retail domain experience (checkout, payments, orders, delivery, marketplace); certifications such as IREB CPRE or IIBA ECBA/CCBA; familiarity with Enterprise Architect, draw.io or PlantUML; knowledge of microservices and asynchronous integrations; understanding of non-functional requirements; C4 model awareness; basic SQL skills.

Benefits

• Work on enterprise-level e-commerce projects.
• Remote work.
• Unique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere.
• Agile approach and no bureaucracy.
• Outstanding integration trips to various places in Europe for all employees.
• Activities to support your well-being and health.
• Luxmed Gold Extended medical care and Multisport Plus benefit.