Cloud Operations Specialist

The Cloud Operations Specialist is responsible for managing the end-to-end purchase request (PR), order management, cost tracking, and financial coordination activities supporting ZainTECH’s Cloud and Cybersecurity services across the region. The role sits at the intersection of business operations, Finance, Procurement, and technical teams, ensuring that cloud services, tools, licenses, and related requirements are procured efficiently and supported by accurate financial and operational controls.

The role owns the PR lifecycle from initiation through approval and PO conversion, while maintaining visibility of cloud costs and utilization, supplier invoices, renewals, and order records. Working closely with Cloud and Cybersecurity teams, Finance, Procurement, and vendors, the Cloud Operations Specialist ensures accurate reporting, timely supplier payments, audit readiness, and continuity of critical services. A strong understanding of cloud platforms and their commercial, licensing, billing, and consumption models is essential to successfully perform this role.

Responsibilities:

Purchase Request & Order Management

• Manage the end-to-end purchase request (PR) workflow for Cloud and Cybersecurity services, tools, licenses, and related requirements across ZainTECH’s regional operations.
• Create, submit, and track PRs throughout approval cycles, proactively following up with stakeholders to prevent delays and bottlenecks.
• Ensure PRs are raised with the correct cost centers, project and task codes, budget references, supporting documentation, and business justification.
• Monitor PR-to-PO conversion and proactively escalate delays that could impact service continuity, project delivery, or renewals.
• Maintain accurate and up-to-date order management records covering PRs, POs, contracts, amendments, and renewals.
• Maintain a reliable single source of truth for order status, delivery milestones, commitments, and renewal dates.

Cloud Cost & Utilization Management

• Generate periodic cost and utilization reports covering cloud services, tools, licenses, and internal consumption.
• Track spend against approved budgets by service, vendor, project, and region.
• Identify and flag cost anomalies, budget overruns, unused capacity, and other areas requiring review or optimization.
• Provide clear monthly and quarterly consumption summaries to support leadership forecasting, budgeting, and optimization decisions.
• Work closely with Cloud and Cybersecurity teams to understand consumption patterns and ensure accurate allocation of costs.

Cost Reporting & Dashboard Management

• Maintain and continuously improve cost tracking dashboards to provide stakeholders with clear visibility into spend, commitments, utilization, and upcoming requirements.
• Ensure the accuracy, completeness, and consistency of data used for operational and financial reporting.
• Automate data refreshes and reporting processes where possible to improve efficiency and reporting accuracy.
• Enhance dashboard reporting and visualizations to support management decision-making.
• Support forecasting and budget planning through accurate historical and current consumption data.

Finance, Procurement & Vendor Coordination

• Collaborate closely with Finance and Procurement teams to ensure alignment across PRs, POs, payments, vendor onboarding, and vendor master data.
• Act as a key point of coordination for the business unit on procurement, order, and payment status queries.
• Review and validate supplier invoices against approved POs, contractual terms, and delivered services.
• Ensure the correct project and task codes are provided to Finance to enable accurate and timely payment processing.
• Investigate and resolve invoice discrepancies, credit notes, payment holds, and other commercial or administrative issues in coordination with vendors and internal stakeholders.
• Proactively follow up on outstanding items to minimize payment escalations and maintain effective vendor relationships.

Audit, Governance & Documentation

• Maintain a complete and well-organized repository of PRs, POs, contracts, invoices, approvals, and supporting documentation.
• Ensure documentation is complete, accurate, and traceable in accordance with ZainTECH’s internal controls and compliance requirements.
• Support internal and external audit requirements by providing accurate and timely supporting evidence.
• Identify gaps in documentation or processes and coordinate corrective actions with relevant stakeholders.
• Support continuous improvement of procurement, order management, and financial control processes within the business unit.

Our Culture & Code of Conduct:

At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do - from how we work with each other to how we engage with clients and partners globally.

Requirements

• 3-5 years of experience in procurement operations, order management, PR/PO administration, financial coordination, or a related operational role.
• Prior experience within the cloud industry, together with solid technical knowledge of cloud platforms and services, is required for this role.
• Strong understanding of one or more major cloud platforms, including Microsoft Azure, AWS, and/or Google Cloud Platform (GCP).
• Good understanding of cloud service catalogues, subscription and licensing models, billing and consumption structures, and resource utilization concepts.
• Ability to understand technical requirements from Cloud and Cybersecurity teams and translate them into accurate PRs, cost reports, and vendor requirements.
• Hands-on experience using ERP or procurement systems such as SAP, Oracle, Coupa, Ariba, or similar platforms.
• Strong Microsoft Excel capabilities, including pivot tables, lookups, data analysis, and reporting.
• Understanding of invoice validation, payment cycles, cost centers, budgeting, and project/task code structures.
• Excellent written and verbal communication skills in English, with the ability to coordinate effectively across different functions, regions, and time zones.
• Bachelor’s degree in Business Administration, Finance, Supply Chain, Information Technology, or a related discipline.