Chat/Email Support Executive

Zameen.com • Real Estate • 4 days ago
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Location
In office (Lahore)
Employment
Full-Time
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Zameen.com

Zameen.com operates the largest property portal in Pakistan. Its platform lists residential and commercial real estate nationwide. The company also develops and markets housing projects.
zameen.com • HQ: Lahore, Pakistan • Real Estate • 51-200 employees • Est. 2006

Job Responsibilities:

* Respond to customer queries in a timely and accurate way, via email or chat

* Identify customer needs and help customers use specific features

* Update our internal databases with information about technical issues and useful discussions with customers

* Share feature requests and effective workarounds with team members

* Inform customers about new features and functionalities

* Follow up with customers to ensure their technical issues are resolved

* Gather customer feedback and share with our Product, Sales or Marketing teams

* Assist in training junior Customer Support Representatives

Job Requirements:

* Experience as a Customer Support Specialist or similar CS role

* Experience using help desk software and remote support tools

* Understanding of how CRM systems work

* Excellent communication and problem-solving skills

* Multi-tasking abilities

* Patience when handling tough cases

* Familiarity with our industry is a plus

*Location: Lahore

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