Key Account Manager - Enterprise Sales
First seen by Alion on Sep 25, 2026.
About the Role:
We are looking for a results-driven Enterprise Sales professional with a strong background in B2B SaaS sales. The ideal candidate will have experience selling solutions in HR Tech, MarTech, Employee Engagement, Rewards & Recognition, Loyalty, Incentive Management, Customer Experience (CX), or related enterprise software products.
This role is responsible for driving revenue growth by expanding existing enterprise accounts through cross-selling, upselling, renewals, and strategic relationship management. You will work closely with senior business leaders to understand customer objectives and deliver solutions that create measurable business value.
Key Responsibilities:
- Manage and grow a portfolio of strategic enterprise accounts, ensuring high customer satisfaction, retention, and long-term partnerships.
- Identify and drive cross-sell and upsell opportunities across enterprise SaaS solutions.
- Build trusted relationships with key decision-makers, including CHROs, HR Leaders, Marketing Heads, Sales Leaders, Customer Experience (CX) Leaders, Procurement Teams, and Business Heads.
- Develop and execute account growth strategies to maximize customer revenue and achieve expansion targets.
- Conduct Quarterly Business Reviews (QBRs) and proactively identify opportunities to enhance customer value.
- Own contract renewals and commercial negotiations to improve customer lifetime value.
- Partner with Customer Success, Product, Pre-Sales, and Marketing teams to ensure successful solution adoption and customer outcomes.
- Monitor account health, product usage, customer feedback, and business objectives to identify risks and growth opportunities.
- Maintain accurate account plans, sales pipeline, customer interactions, and revenue forecasts within the CRM.
- Consistently achieve quarterly and annual targets for renewals, account expansion, cross-sell, upsell, and overall revenue.
Required Qualifications:
- 56 years of experience in Enterprise B2B SaaS Sales or Enterprise Account Management.
- Proven experience managing and growing enterprise customers with 500+ employees.
- Experience selling one or more of the following enterprise solutions: HR Technology, Employee Rewards & Recognition, Employee Engagement Platforms, Loyalty & Incentive Management, Customer Experience (CX) Solutions, Marketing Technology (MarTech), or Enterprise SaaS Platforms.
- Strong consultative selling, solution selling, and account management skills.
- Demonstrated experience engaging with CXOs and senior business stakeholders.
- Excellent negotiation, commercial, and relationship management abilities.
- Strong verbal, written, presentation, and stakeholder communication skills.
- Experience using CRM platforms for pipeline and account management.
Preferred Skills:
- Ability to understand complex business challenges and position technology-driven solutions.
- Strong business acumen with a customer-first mindset.
- Self-motivated, target-driven, and capable of managing multiple enterprise accounts simultaneously.
- Experience working in a fast-paced, high-growth SaaS environment is preferred.
Skills
Client Engagement, Customer Success, B2B Sales, Corporate Sales, IT Sales, Account Management, Solutions Sales