Customer Experience Specialist I

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Provide support to Customer Success Managers with successful execution of customer’s inventory events.

• Create/maintain accurate store address lists for equipment delivery.
• Create accurate Work Orders specifying all equipment and supplies needed for each store inventory.
• Create and release inventory documentation for stores (Control IDs, Internet Passwords, Inventory Manual, Quick Start Poster).
• Release Work Orders within 10 days before the ship date
• Create/maintain store schedule of upcoming inventories in Workcloud Inventory Visibility.
• Create/maintain accurate lists of active stores, including region/district assignments.
• Engage client re: questions/requests (missing equipment, missing supplies).
• Facilitate client change requests (rescheduled inventories, add/remove equipment).
• Follow up on late/lost shipments to customer.
• Assist Customer Success Managers with creating scanner usage reports for invoicing.
• Follow up with client on missing equipment (not returned to ZRS).
• Assist Customer Success Managers with maintaining accurate equipment forecasts for current and next year.

Minimum Qualifications:

• Bachelor's degree or equivalent professional experience.
• Proven experience working effectively within a professional office environment.
• Highly proficient in Microsoft Excel (e.g., formulas, pivot tables, data organization a plus).
• Ability to work out of our Holtsville, NY office on a hybrid schedule (minimum of 3 days in-office and up to 2 days remote per week).

Preferred Qualifications:

• Excellent written and verbal customer service skills.
• Direct exposure to, or experience working within, a retail or inventory management environment.
• Hands-on exposure to Gemini AI or other modern generative AI productivity tools.
• Proven ability to multitask, prioritize responsibilities, and manage time effectively.
• A quick learner who is highly adaptable and eager to master new workflows and systems.

Equal Opportunity Employer:

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [email protected].

Know Your Rights:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca sus Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected] .

Pay Range:

$23.62 - $35.42 Hourly

Incentive Compensation:

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.