Customer Master Data Analyst

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

As a Master Data Coordinator II, you will be the guardian of our customer data accuracy, directly impacting our enterprise operations, compliance, and customer experience. You will govern customer master data across our core systems, solve complex data issues, and ensure our order-to-cash processes run smoothly. This role is for you if you treat clean data as a critical deliverable and thrive on ensuring operational excellence in a fast-paced, collaborative environment.

Key Responsibilities

• Create, update, validate, block/unblock, and deactivate customer master data records in source and MDM systems (e.g., Oracle EBS, Salesforce, SAP, or equivalent ERP/CRM/MDM platforms) in line with defined data standards and SLAs.
• Process master data service requests and tickets accurately and within agreed turnaround times; triage, prioritize, and escalate complex or non-standard cases as needed.
• Perform routine and ad-hoc data quality checks, identify anomalies, and execute remediation (deduplication, standardization, enrichment, and hierarchy maintenance).
• Investigate and resolve duplicate records; apply merge and survivorship decisions according to governance rules.
• Validate customer data against external reference sources (tax/VAT IDs, DUNS, sanctions/denied-party screening, address validation) and internal policies.
• Support compliance and control activities, including SOX-relevant controls, audit evidence requests, and segregation-of-duties requirements.
• Maintain and update master data documentation, work instructions, and standard operating procedures (SOPs).
• Collaborate cross-functionally to resolve data issues, support customer onboarding, and unblock downstream order-to-cash processes.
• Contribute to data governance initiatives, system enhancements, and user acceptance testing (UAT) for MDM/ERP/CRM changes.
• Generate and review data quality reports and dashboards; track and report on KPIs and SLA performance.
• Mentor and provide day-to-day guidance to Coordinator I / junior team members, including peer review of their work where required.

Required Qualifications

• Bachelor's degree in Business, Information Management, Finance, Supply Chain, or a related field - or equivalent work experience.
• 3+ years of experience in master data management, data administration, data governance, or a related data operations role.
• Hands-on experience with at least one ERP, CRM, or MDM platform (e.g., Oracle EBS, SAP, Salesforce, Informatica/Reltio MDM).
• Strong attention to detail and a demonstrated commitment to data accuracy.
• Proficiency in Microsoft Excel (lookups, pivot tables, basic data manipulation).
• Strong written and verbal communication in English.
• Ability to independently manage a queue of requests and prioritize against SLAs.

Preferred Qualifications

• Experience specifically with customer master data, including hierarchies, deduplication, and merge/survivorship processes.
• Familiarity with data quality and reporting tools (Power BI, SQL, Power Automate, or similar).
• Working knowledge of compliance frameworks (SOX) and audit support.
• Exposure to M&A data integration, system migrations, or large-scale data remediation projects.
• Additional language skills relevant to the region(s) supported.

Core Competencies

• Data quality & accuracy mindset - treats clean data as the deliverable, not an afterthought.
• Analytical problem-solving - investigates root causes rather than just clearing tickets.
• Process & control orientation - follows governance rules and respects segregation of duties.
• Stakeholder collaboration - communicates clearly across business and technical teams.
• Ownership & time management - manages a workload independently and meets commitments.

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.