Intern Customer Support with EN + other EU language

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

On this role the incumbent will be executing tasks assigned by the manager, with a strong emphasis on effective communication with colleagues, clients, and stakeholders. The position requires collaboration to achieve team goals, ensuring high-quality work, seeking personal and professional growth, and adhering to company policies.

Responsibilities:

• Performs tasks as assigned by the manager
• May train other team members
• Effectively communicate with team members, clients, and stakeholders to ensure clear understanding and collaboration.
• Identify issues and develop solutions to improve processes and outcomes.
• Prioritize tasks and manage time efficiently to meet deadlines and achieve goals.
• Work collaboratively with colleagues to achieve common objectives and support team success.
• Maintain accurate and up-to-date records, reports, and documentation.
• Provide excellent service and support to customers, addressing their needs and resolving any
• issues.
• Adapt to changing priorities and environments, demonstrating flexibility and resilience.
• Ensure that all work meets high standards of quality and accuracy.
• Seek opportunities for personal and professional development and contribute to the
• improvement of team processes.
• Adhere to company policies, procedures, and regulatory requirements.

Requirements:

Language Skills - B2/C1

• English (EN): for daily communication, navigating systems, and collaborating with team members.
• Additional European Language (DE, PL, TR, IT, FR, NL):
  • Good written and verbal communication skills in the chosen second language are essential for handling direct customer cases.

Personal & Professional Skills

• Active & Self-Driven
• Problem solving attitude
• Customer oriented - focus on the customer's needs, empathy, and a polite, professional demeanor.
• Highly Organized & Detail-Oriented: Ability to keep track of tasks, handle structured data carefully, and avoid mistakes in customer files.
• Reliability & Deadline-Driven: Capable of prioritizing tasks effectively to consistently meet internal deadlines and Service Level Agreements (SLAs).
• Communication Skills: Open and confident in communicating with various stakeholders (both written and verbal)
• Basic MS Excel Knowledge: Comfortable working with basic spreadsheets, filtering, and organizing data.

Working Hours & Location Model

• Commitment: Minimum availability of 4 working days per week
• Work Location: Office-based onboarding and collaboration at our local office site.
• Hybrid Option: possible transition to a hybrid working model upon the successful completion of initial training, proven operational capability, and consistent performance results.

Benefits:

• Meal contribution
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
• New modern and multifunctional workplace at Vlněna Office park in the city centre

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.