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Business Operation Lead

Zeiss • English: B1 • Surgical Instruments & Devices • Eyewear • 3 days ago
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Salary
≈ $14k – $41k per year (Estimated)
Location
In office (Hsinchu)
Seniority
Staff · 7+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 16, 2026. Zeiss scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Zeiss

Zeiss is a German optics and optoelectronics group founded in Jena in 1846 that is owned by a foundation rather than by shareholders, which frees it to invest on very long horizons. Its most strategically important business supplies the optical systems inside extreme ultraviolet lithography machines, without which leading-edge semiconductor manufacturing would not be possible, and it also makes surgical and diagnostic ophthalmic equipment, spectacle lenses, industrial measurement systems, microscopes and camera optics. Headquartered in Oberkochen with a large site in Jena, the group employs tens of thousands of people and spends an unusually high share of revenue on research.
zeiss.com • HQ: Oberkochen, Germany • Surgical Instruments & Devices • Eyewear • Medical Imaging Systems • Semiconductor Equipment • Optics & Photonic Components • 5000+ employees • Est. 1846
Tech stack of Zeiss
Backed by YFM Equity Partners

Main Task

1. Business Process Design & Transformation

  • Support NextGen CRM (Salesforce) and S/4HANA implementation projects from a business process perspective.
  • Analyze current business workflows and identify opportunities for process optimization and standardization.
  • Collaborate with business stakeholders to define future operating models and system requirements.
  • Assist in documenting business processes, SOPs, work instructions, and governance guidelines. 2. Cross-functional Project Coordination
  • Coordinate project activities among HQ, Regional Teams, IT, Sales, Finance, Logistics, SCM, and Customer Service functions.
  • Track project milestones, deliverables, dependencies, and key risks.
  • Facilitate workshops, project meetings, requirement discussions, and issue resolution sessions.
  • Consolidate business requirements and ensure alignment between global standards and local business needs.
  • Support management reporting and project progress communication. 3. Testing & Change Management
  • Plan and coordinate User Acceptance Testing (UAT) activities.
  • Prepare test scenarios, test scripts, and testing documentation.
  • Coordinate defect tracking, issue follow-up, and validation activities.
  • Support end-user training and system adoption programs. 4. Data Analytics & Business Insights
  • Analyze business performance data and operational KPIs.
  • Prepare management reports, dashboards, and executive-level presentations.
  • Monitor business trends and identify opportunities for process improvement.
  • Support data validation, master data governance, and reporting accuracy during transformation projects.

Experience

  • 7+ years in Order management, logistics, SCM or customer service, ERP/CRM project experience
  • Experience in team leadership or project coordination
  • Order-to-Cash process knowledge
  • Understanding of logistic operations
  • Familiar with UAT and testing activities Other skills
  • Strong written and spoken English (TOEIC 700+)
  • Experience working with global or regional teams

Your ZEISS Recruiting Team

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