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Senior Service Engineer

Zeiss • English: B1 • Surgical Instruments & Devices • Eyewear • On-call duty • Travel required • Bachelor's Degree • 7 days ago

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Salary

≈ $16k – $36k per year (Estimated)

Location

In office (Hsinchu)

Seniority

Senior · 3+ years exp

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Apr 17, 2026. Zeiss scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Zeiss

Zeiss is a German optics and optoelectronics group founded in Jena in 1846 that is owned by a foundation rather than by shareholders, which frees it to invest on very long horizons. Its most strategically important business supplies the optical systems inside extreme ultraviolet lithography machines, without which leading-edge semiconductor manufacturing would not be possible, and it also makes surgical and diagnostic ophthalmic equipment, spectacle lenses, industrial measurement systems, microscopes and camera optics. Headquartered in Oberkochen with a large site in Jena, the group employs tens of thousands of people and spends an unusually high share of revenue on research.

zeiss.com • HQ: Oberkochen, Germany • Surgical Instruments & Devices • Eyewear • Medical Imaging Systems • Semiconductor Equipment • Optics & Photonic Components • 5000+ employees • Est. 1846

Tech stack of Zeiss

Backed by YFM Equity Partners

Main Task

Install the tool at customer site and provide quality service to maintain tool availability.
Technical escalation owner to HQ for tool down, performance issue and customer wish.
Technical contact window of OEM partner/customer and manage the communication.
Collaboration with HQ on service related documents and procedures.
Collaboration with Application team for customer's escalation
Support Software and Application activities
Train field service engineers Specific Duties
Ensure the tool installation success within defined cycle time.
Ensure effective communication and escalation for problem solving.
Create and maintain the database of service lesson learnt and BKM.
Effectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills.
On-call or on-site duty for the fast response to customer's tool down escalation.

Education

Master or Bachelor's degree in engineering. Experience
3+ years as an equipment engineer in semiconductor industry, better to have field service engineer experience of equipment suppliers.
E-beam inspection tools service experience is required.
Quality hands-on capabilities.
Fluent English - TOEIC 750
Willing to travel internationally and domestic for required training and customer service. 3-6 months travel for initial training is required.
Good internal/external communication and interpersonal skills
High customer orientation with high flexibility and deep engagement in regard to tool service Other skills
Data analysis, report/presentation skill.
Creative: Out-of-the-box thinker.

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