Senior Service Engineer

Main Task

• Work and perform in compliance with company’s regulation and request.
• Perform Technical Field Service activities

- Installation and commissioning of equipment

- Troubleshooting, repair, and maintenance

- Escalation support

- User Training / Customer Training

- Providing sales support

- All necessary reporting as per company policy

• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
• Report to Service Manager / Factory on any product issues experienced such as standards of production, qual-ity and safety of the product range
• Provides documents activities performed utilizing the required format, such as service report, technical report, etc.
• Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfac-tion.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environ-ment.
• Feedback in time on product quality issues on site, as well as marketing information to the company.
• Ensure direct reports maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned

Important Notice

• 本職務未來可能需接受 SCBA 訓練及配戴呼吸防護裝備，應徵者於投遞履歷前，請評估自身是否能接受相關訓練及工作內容。

Education

• College or above degree in industry technology relevant. Major in mechanical and electrical is preferred. Experience
• 2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
• Previous Coordinate Measuring Machine installation and troubleshooting experience is a plus.
• Familiar with illumination is a plus
• Excellent communication and customer service aptitude is required. Other skills
• Microsoft operating system knowledge is required
• Be able to function independently, be self-motivated and yet be part of a team.
• Good command of written and spoken English
• Willingness to travel demestic and internationally.
• Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.

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