Revenue Operations Business Operations Intern

Job Description

We are seeking a creative, engaged, and curious intern to join us this summer and support internal process improvements for scaling the Global Revenue Operations (RevOps) team. This nine-week, full-time position offers flexibility to accommodate class schedules and personal commitments. The position is hybrid so you will have the flexibility to work remotely and have the opportunity to come to the office and meet the team. You will have a dedicated Mentor partnering with you to help you grow and develop during your internship. We are aiming for an early June start date and prefer someone who can commit to 40 hours per week during the summer, with 2-3 days spent working on-site at the Madison Zendesk office.

As part of our commitment to innovation, we'll leverage AI and automation to enhance product monetization capabilities. This involves using data-driven insights to optimize pricing strategies, improving operational efficiency, and ensuring seamless workflows to maintain auditability across transactions.

The on-site work will provide valuable opportunities for in-person engagement and collaboration, allowing you to closely interact with team members, participate in brainstorming sessions, and get hands-on experience with projects. This face-to-face interaction is crucial for fostering stronger professional relationships, enhancing communication, and creating a supportive environment for creativity and innovation. We believe that in-person collaboration will significantly contribute to your personal and professional growth, ensuring you gain the most from this internship experience.

We take pride in our ability to serve our internal and external customers through industry-leading responsiveness. As such, if you take initiative, enjoy having autonomy to move quickly, and are searching for an opportunity where you can learn about complex software transactions, process optimization, establishing best practices and the Software-as-a-Service (SaaS) industry, we’d love to hear from you.

At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It's about our people knowing that they're valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Communities play a vital role in bringing us together and ensure we feel supported at work.

What We’re Looking For:

• Phenomenal communication and collaboration skills, both written and verbal.
• A natural curiosity (no question too small!) and a robust personality with high levels of energy and motivation to exceed expectations.
• Able to demonstrate initiative by speaking up when identifying process improvement opportunities
• Strong analytical and problem-solving skills.
• Superior organizational skills with excellent attention to detail.
• A strong interest in business operations and process optimization.
• A professional work ethic with a technical aptitude and a desire to take ownership of projects, learn from mistakes, and have fun.
• Ability to learn quickly in a remote environment.
• A self-starter! Ability to take direction and run with it.

Key Responsibilities:

• Support the implementation of departmental process improvement and automation initiatives within the RevOps team, including AI-driven optimizations.
• Focus on project-based work to assist in integrating our legacy customers into our core systems from merger and acquisition activities.
• Support and execute User Acceptance Testing within our commerce-to-cash systems.
• Document system workflows and process improvements relating to quoting, billing, and provisioning processes/systems.
• Perform ad hoc analysis, respond to insight requests, and conduct data extractions to resolve critical business issues.
• Develop and maintain various help center articles and enablement materials.
• Assist in key data migrations for new system implementations and departmental initiatives.
• Assist in setting up key billing accounts to streamline future selling models.
• Support the implementation of departmental process improvement and automation initiatives within the RevOps team.
• Learn the ins and outs of key systems (Stripe, Zuora, SalesForce, CPQ, Zendesk Support).
• Gain knowledge and experience across different Corporate Services functions (Accounting, Finance, Sales, Legal).

Requirements:

• Actively enrolled in a degree program in Economics, Business, Finance, Accounting, or a related field.
• Strong knowledge of G-Suite and Zoom applications.
• Familiarity or prior experience with Salesforce, Zuora, or another CRM tool is preferred but not mandatory.
• Must be authorized to work in the United States.
• We prefer a qualified individual who resides in Madison, WI, or the immediate vicinity to facilitate better in-office collaboration and engagement.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.