Cloud DevOps-Operations Support-AWS

Job Title: Cloud Systems & Operations Engineer (AWS)

Role Summary:

We are seeking an operations-focused Cloud Systems Engineer to join our Cloud Infra DevOps Team. Your primary mission is the day-to-day operational excellence of our AWS Organization. You will be the go-to person for managing IaaS resources, ensuring server health across Linux and Windows, and maintaining our monitoring and backup ecosystem. You will also be responsible for managing the end-to-end lifecycle of IT assets and service requests, ensuring all infrastructure changes and incidents are accurately tracked and governed within our ITSM and ITAM frameworks.

Key Responsibilities:

• AWS Organization Management: Serve as the primary lead for AWS operational tasks, managing core IaaS services (EC2, S3, VPC, RDS) within a multi-account AWS Organizations structure.
• ITSM & ITAM Governance: Act as the lead administrator for Freshservice, managing the service desk, incident response, and maintaining a real-time inventory of all cloud and system assets.
• Infrastructure Deployment: Maintain and update environment configurations using AWS CloudFormation templates.
• Server Administration & Patching: Perform routine patching and vulnerability remediation for both Linux and Windows servers using Ivanti.
• Access & Troubleshooting: Perform L2/L3 troubleshooting by accessing servers via AWS Systems Manager (SSM) or other secure protocols to review system logs and performance.
• Monitoring & Backups: Oversee system health and performance via Grafana dashboards and ensure data integrity and disaster recovery readiness using Cohesity.