Guidewire Delivery Manager

Guidewire Delivery Manager

Role Summary

Delivery Manager responsible for end-to-end Guidewire Program delivery for one or more customers. Experienced with Client engagement, GenAI-led initiatives, People Management and financial governance. This role requires strong delivery ownership, hands on experience of working in Guidewire Engagements, applied GenAI knowledge, and tight financial control.

Required Skills & Experience

• 15+ years of experience in IT delivery / program management
• Strong experience managing complex, multi LOB and multi stream Guidewire Engagements
• Should have worked hands on in at least couple of the following Guidewire Programs - AMS/Cloud Upgrade/Green Field Cloud Implementation/ Guidewire Migration/ Testing and Quality Programs
• Should have managed customers with multi disciple programs - either multiple LOB Implementations or multiple tracks
• Applied GenAI exposure (hands-on, POC leadership, or implementation oversight)
• Strong understanding of SDLC, Agile, and hybrid models
• Good exposure to Guidewire Pre Sales activities

Key Responsibilities

Delivery & Governance

• Own end-to-end delivery across multiple programs or one large program with multiple tracks.
• Ensure adherence to scope, timelines, quality, SLAs, and governance standards
• Drive delivery reviews, risk management, and escalation handling
• Work closely with PMs and SMs to ensure delivery predictability.
• Strong Change Control and Scope management capabilities.
• Ensure consistent delivery on scope, quality, timelines, and cost
• Resolve cross-project issues and escalations proactively

Client Management

• Act as primary delivery interface for the customer on the Guidewire side.
• Bring Thought Leadership and lead a consultative approach with customer stakeholders.
• Lead governance forums, client reviews, and on-ground workshops
• Build trusted relationships with client leadership and stakeholders

Financial & Commercial Control

• Own delivery financials and P&L control
• Manage budgets, forecasts, billing milestones, and margin protection
• Proactively identify financial risks and cost leakages
• Work day to day basis with the Sales team to identify areas of growth.

People & Operations

• Lead cross-functional onshore/offshore delivery teams
• Drive utilization, productivity, and delivery discipline
• Ensure compliance with organizational delivery and quality processes

Stakeholder Management

• Act as the primary interface with senior stakeholders and clients
• Communicate program status, risks, and outcomes transparently
• Facilitate alignment across business, technology, and vendors
• Manage stakeholder expectations and change impacts

Team & Vendor Management

• Lead and mentor Project Managers and work-stream leads
• Coordinate internal teams and third-party vendors/partners
• Enable high-performing, collaborative delivery teams
• Support resource planning and capacity management
• Proven financial and commercial acumen
• Excellent stakeholder and communication skills

GenAI Leadership

• Demonstrate practical knowledge of Generative AI (LLMs, automation, AI-assisted delivery)
• Identify and drive GenAI use cases across delivery, testing, automation, and operations
• Partner with architects and engineering teams to translate GenAI into business value

Certification - Nice to have

• Guidewire Certifications
• Insurance Domain Certifications
• Project Management Certification - PMP
• Agile Certification - SAFe, CSM

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