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Salesforce Business Analyst
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Salary
≈ $15k – $34k per year (Estimated)
Location
In office (Pune)
Seniority
Senior · 5+ years exp
Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on Oct 29, 2026. Zensar Technologies scores A on the Alion truth index.
Overview
Company
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Profile match
Zensar Technologies is an Indian technology services company founded in 1991 and part of the RPG Group, providing digital engineering, application services and infrastructure management to clients in banking, insurance, retail, manufacturing and healthcare. Its work covers experience design, cloud and data engineering, application development and maintenance, and increasingly applied artificial intelligence, delivered from centres in India, South Africa, Europe and the United States. Headquartered in Pune and listed in India, it earns a large share of revenue from North America and has been repositioning toward higher-value engineering work.
We are seeking an experienced Salesforce Business Analyst to bridge the gap between business stakeholders and technical teams. The ideal candidate will be responsible for gathering, analyzing, documenting, and managing business requirements while ensuring successful delivery of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and integrations.
The SFDC BA will collaborate closely with business users, Product Owners, Architects, Developers, QA teams, and Project Managers to drive successful Salesforce implementations and enhancements.
- Conduct stakeholder workshops, discovery sessions, and requirement gathering meetings.
- Elicit, analyze, document, and validate business, functional, and non-functional requirements.
- Translate business requirements into detailed User Stories, Acceptance Criteria, Process Flows, and Functional Specifications.
- Facilitate requirement prioritization and backlog grooming sessions.
- Identify process improvement opportunities using Salesforce capabilities.
- Bachelor's degree in Engineering, Computer Science, Information Technology, Business Management, or related field.
- 5+ years of Business Analysis experience.
- Minimum 3+ years of Salesforce Business Analysis experience.
- Experience working in Agile project environments.
- Strong communication and stakeholder management skills.
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