Customer Service Coordinator - Customs

ZIM • Sea Freight • Logistics • High School Diploma • 3 days ago
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Salary
≈ $41k – $77k per year (Estimated)
Location
Hybrid (Virginia Beach, United States)
Seniority
Middle · 4+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Oct 23, 2026.

Overview
Company
Impact
Profile match

ZIM

ZIM Integrated Shipping Services is an Israeli container shipping carrier headquartered in Haifa, operating liner services on major global trade routes with a focus on select markets. Founded in 1945 and listed on the New York Stock Exchange, it runs offices and agencies across the Americas, Europe and Asia and offers logistics services through its ZIM Logistics arm and digital tools such as MyZIM. It hires customer service and booking staff, operations and intermodal coordinators, ship planners, sales and account executives, finance, treasury and HR professionals and shipping apprentices in Germany.
zim.com • HQ: Haifa, Israel • Logistics • Freight Forwarding • Sea Freight • 501-1000 employees • Est. 1945

Description

Main Purpose of the Role:

The Customer Service import Customs Coordinator will be responsible for all duties associated with US Customs which would include but not limited to monitoring the submission of the customs manifest for errors, assisting with any amendments to the customs manifest, processing any holds or exam request, handling G.O requests and serving as the focal point for any issues pertaining to US Customs.

Main Tasks:

  • Run daily reports to identify any customs holds and or rejections and handle accordingly
  • Run daily reports to identify cargo slated for General order and handle accordingly
  • Daily monitor data on CMS203 (Conditions Attend) and process accordingly
  • Daily monitor CMS205 (Orphans) and resolve accordingly
  • Weekly monitor the invoice portal to make sure that all invoices are processed timely.
  • Monitor the group mailbox for transmission notifications and change requests and handle each accordingly within stated SLA
  • Keep a running tab of all export vessels’ sail dates so that the export manifest can be submitted to US Customs within their guidelines.
  • Handle any incoming calls both internally and externally

Requirements

High School Diploma or General Education Degree (GED)

4+ years of related experience and/or; or equivalent combination of education and experience.

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