Basis Senior Analysts

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The SAP Basis Senior Analyst is a senior technical expert responsible for the administration, stability, performance, and optimization of enterprise SAP landscapes. This role leads complex

Basis activities, provides advanced troubleshooting, and serves as a technical escalation point while partnering closely with Application, Infrastructure, Security, and Architecture teams.

The role focuses on operational excellence, system modernization, and reliability across SAP ECC and S/4HANA environments and operates without direct people-management responsibility.

This role includes accountability for modern SAP operations, incorporating AIOps, predictive monitoring, and operational automation to proactively detect issues, optimize performance, and improve enterprise system reliability across SAP landscapes.

Work Location: Bangalore

Work Mode: Hybrid (3 Days in office)

Shift Timing - 3:00 PM - 12:00 AM

How You'll Create Impact

SAP System Administration & Operations

• Administer and support complex SAP landscapes across DEV, QA, and PROD environments
• Lead system copies, client refreshes, upgrades, kernel patches, and support pack implementations
• Manage SAP transports, background jobs, spool systems, and system configurations
• Ensure SAP systems meet availability, performance, and SLA requirements
• Standardize and automate recurring SAP Basis operational activities to improve consistency, scalability, and reliability
• Design and maintain repeatable operational processes supporting enterprise SAP platforms
• Apply platform ownership principles to ensure long-term operational sustainability

Performance, Stability & Troubleshooting

• Perform advanced performance tuning and capacity planning for SAP systems
• Act as senior escalation point for complex Basis and system-level issues
• Lead structured root-cause analysis and remediation for production incidents
• Proactively identify risks and recommend preventive actions
• Utilize predictive performance and capacity analytics to identify and mitigate potential system issues before service impact
• Leverage event correlation and anomaly detection across SAP, database, operating system, and infrastructure layers
• Apply data-driven operational insights to proactively reduce incidents and system downtime

Security, Compliance & Audit Support

• Partner with Security and GRC teams on SAP security configuration and compliance support
• Support audit activities (e.g., SOX ITGC, access reviews, system controls)
• Ensure SAP systems comply with enterprise security and regulatory standards
• Support continuous compliance monitoring and automated evidence collection for audit and regulatory requirements

Change, Transport & Release Management

• Oversee Transport Management System (TMS) activities and release coordination
• Ensure compliance with ITIL-aligned change and release management processes
• Support planned maintenance windows and outage communications
• Implement risk-based analysis for transport and release activities to minimize production impact
• Support automation of transport, release, and validation activities within SAP landscapes

AIOps & Intelligent Operations

• Leverage AIOps and advanced monitoring platforms to correlate events, detect anomalies, and proactively prevent SAP system incidents
• Partner with Infrastructure and Cloud teams to integrate SAP telemetry with enterprise AIOps platforms
• Utilize predictive insights for capacity planning, performance optimization, and outage prevention
• Identify opportunities for automation and self-healing across SAP Basis operations

Cloud, Architecture & Modernization

• Support SAP systems in cloud and hybrid environments (e.g., RISE with SAP)
• Collaborate with Infrastructure and Architecture teams on platform upgrades and migrations
• Contribute to SAP roadmap initiatives including S/4HANA optimization and landscape simplification

What Makes You Stand Out

Core SAP Basis Technologies

• SAP NetWeaver, SAP ECC, SAP S/4HANA
• SAP Kernel, SPAM, SUM, SWPM
• Transport Management System (TMS)
• SAP Cloud ALM & SAP4Me for operational and health monitoring

Operating Systems & Databases

• Linux / UNIX and Windows (SAP-supported platforms)
• SAP HANA administration and performance fundamentals
• Exposure to Oracle, SQL Server, or other SAP-supported databases (as applicable)

Monitoring, Performance & Operations

• SAP core root cause tools and transactions (st03n, stad, sm21, sm12, sm50. HANA Studio, DBA Cockpit…)
• SAP CCMS / System Monitoring
• SAP EarlyWatch Alerts
• Job scheduling, workload analysis, and spool management tools
• Enterprise observability and monitoring platforms integrated with SAP operations
• AIOps and analytics-driven monitoring tools supporting event correlation and anomaly detection
• Cross-stack monitoring across SAP applications, SAP HANA, operating systems, and cloud infrastructure

Cloud & Infrastructure

• SAP on cloud platforms (e.g., RISE with SAP, AWS, Azure, GCP)
• SAP BTP (Basis-relevant operations) - BAS, ABAP on Cloud,
• SAP CPI / Integration Suite (connectivity impacts ops)
• Virtualization platforms and infrastructure services (compute, storage, networking)
• Backup, restore, HA, and DR solutions
• Automation frameworks supporting SAP Basis operational workflows
• Standardized and repeatable infrastructure configurations supporting SAP workloads

Security & Access (Support Role)

• SAP user and authorization administration (coordination level)
• Integration with enterprise identity platforms (e.g., Active Directory, Azure AD / Entra ID)
• Collaboration with SAP GRC teams

CORE COMPETENCIES

• Advanced troubleshooting and analytical skills
• Strong ownership mindset for system stability and performance
• Ability to lead technical work without direct authority
• Clear communication with technical and non-technical stakeholders
• Strong documentation, organization, and operational discipline
• Data-driven operational decision making
• Systems thinking across integrated enterprise platforms
• Design-for-operability mindset in complex SAP landscapes

Your Background

PREFERRED QUALIFICATIONS

• 8+ years total SAP Basis experience
• Experience supporting S/4HANA migrations, upgrades, or system conversions
• Exposure to automation or scripting (Shell, PowerShell, Python)
• Experience supporting global or 24x7 SAP operations
• Experience implementing operational automation and intelligent monitoring for SAP environments
• SAP certifications (e.g., SAP Certified Technology Associate - System Administration)

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience)
• 6-9 years of hands-on SAP Basis administration experience in enterprise environments
• 4+ years supporting SAP ECC and/or S/4HANA landscapes
• 4+ years supporting production-critical SAP systems, including on-call or after-hours support
• Experience operating in multi-system, multi-environment SAP landscapes

EOE/M/F/Vet/Disability