Business Analyst II - Insurance Operations

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

We’re looking for a Senior Business Analyst with 5+ years of experience who thrives on solving problems,eliminating ineƯiciencies, and improving processes through automation. You’re detail-oriented, analytical,and equally comfortable rolling up your sleeves to troubleshoot issues or stepping back to guide and mentor others. In this role, you’ll partner closely with Product and Operations to automate transaction workflows, uncover bugs, support root cause analysis, and may also lead a small team of Business Analysts to drive continuous improvement.

WHAT YOU’LL DO:

• Partner with Product & Operations to identify manual, repetitive transaction processes that can beautomated
• Document business requirements and functional specifications for automation of transaction flows
• Analyze and investigate system/data issues, supporting bug identification and resolution tracking
• Collaborate with Engineering to ensure business needs are accurately translated into automated solutions
• Support UAT and validate outcomes for automation fixes or improvements
• Create documentation, workflows, and SOPs for automated processes
• Use data to measure automation success, identify gaps, and recommend improvements
• Write and run basic SQL queries to support analysis, validation, and troubleshooting
• Mentor and guide junior Business Analysts; may manage a small BA team

WHAT YOU’LL NEED:

• Bachelor’s/Master’s degree with 5+ years of experience as a Business Analyst (Insurance, BFSI, or SaaS domain experience preferred)
• Prior exposure to business process automation, workflow tools, or transaction automation initiatives
• Excellent analytical and investigative skills; ability to dig into issues and identify patterns
• Strong experience in bug tracking, triaging, and cross-functional collaboration with QA/Engineering teams
• Familiarity with tools such as JIRA, Confluence, Excel/Sheets, and process mapping platforms
• Clear communication skills for working across business and technical teams
• Basic SQL skills for data extraction, validation, and analysis
• Leadership skills with the ability to mentor, coach, and manage junior team members.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.