LTL Operations Executive

Description

Job Title: LTL Operations Executive Division: Account Management

Reports To: Senior Director of Account Management FLSA Status: Full-Time; Exempt

POSITION SUMMARY

The LTL Operations Executive role supports the day to day LTL freight operation. This individual will assist with processing shipments, resolving discrepancies, and managing key communication between internal teams and carriers. The role requires attention to detail, strong organizational skills, and the ability to learn transportation management systems. The ideal candidate will be proactive, customer-focused, and eager to develop their logistics expertise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Research, analyze, and resolve BOLs discrepancies through TMS and email.
• Dispute invalid or incorrect charges when necessary.
• Understand, organize, gather paperwork, and file/process freight claims with carriers.
• Provide customer operations with up-to-date market knowledge and changes through internal communication.
• Ability to quote and understand current rates and rate structures.
• Build and adjust LTL orders in TMS’s (transportation management systems) at the request of customer operations.
• Managing LTL imports through Kanopi tool.
• Resolving reconsignments and rescues/ OSD’s.
• Partner with other teams (customer, carrier, sales).
• Building and maintaining relationships with dispatchers through quality communication.
• Interface with Zipline technology/TMS vendors
• Understand, organize, gather paperwork to initiate claims process
• Improve basic LTL rating classification and processes knowledge.

Requirements

REQUIRED SKILLS AND COMPETENCIES

• Thrives in a role where multi-tasking and problem-solving are the daily norm
• Is resourceful, proactive, and accountable
• Is customer-service oriented
• Can positively respond to change and adapt to new customers and business priorities
• Is open to new opportunities and responsibilities
• Is a team player
• Has a genuine interest in continuous learning
• Has strong communication and interpersonal relationship-building skills
• Can generate positive energy through trust-building interactions with prospects, clients and colleagues