Operations Executive

Description

POSITION SUMMARY

As an Operations Executive, you will play a crucial role in supporting daily transportation operations. This position involves answering calls and emails, building orders, scheduling appointments, and coordinating with warehouses, customers, and carrier sales team. You will assist in ensuring shipments are scheduled and moving efficiently while gaining industry experience in logistics. Strong attention to detail, communication, and problem-solving skills are essential for success in this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily transaction and client solutions management:

• Scheduling appointments with shippers and receivers via online portals, phone, and email.
• Ability to route shipments to minimize transit times.
• Manual data entry of information on a per load basis.
• Responsible for planning and tracking the shipments of goods following customers’ requirements.
• Producing strategic solutions to accommodate shipper and customer needs.
• Quality communication skills through phone, email, and face to face.
• Manually add information to and build locations file in McLeod.
• Maintaining pertinent information in customer and shipper files.
• Develop basic full truck load rating knowledge.
• Follow individual team goals and processes.
• Understand, follow, and emulate Zipline value.
• Create process plans for each customer account.
• Knowledge of geography, transit times, and time zones.
• Problem solving with the carrier team.
• Load board organization and management.
• Building relationships with shippers/receivers and customers through great customer service.
• Develop supply chain expertise and industry knowledge to better service our customers.
• Market knowledge, staying up to date with market fluctuations, recognize past historical trends.
• Provides support to sales, carrier teams, accounting, and other operations teams when needed.
• Build LTL orders in TMS’s (transportation management systems), understanding LTL processes and classifications.

Client relationship management:

• Assessing client’s needs, advising on effective transportation solutions and alternatives, monitoring shipments, solving issues before they impact clients, organizing/analyzing/reporting information for clients to assist them in decision-making.
• Increase customer satisfaction by building relationships with shippers/receivers by optimizing operations.

Requirements

REQUIRED SKILLS AND COMPETENCIES

• Excellent organizational skills.
• Ability to handle multiple tasks.
• Detail oriented, committed to deadlines and have solid verbal and written communication skills.
• Ability to work well on a team and to collaborate across internal teams.
• Willingness to learn.
• Flexibility, Empathy, self-motivated.
• Ability to work in a fast-paced environment.