Junior Operations Executive - Last Mile

About Zippee:

• Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
• Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
• Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description:

• We're looking for energetic and qualified Junior Operations Executive (Last Mile) to join our Quick Commerce Operations team across Delhi NCR.
• If you have a good network of 2W, 3W & 4W delivery partners across various zones in Delhi NCR, this is your opportunity to join India's leading quick commerce logistics platform.
• This is a field role based at our dark store, and you must be near any of the following locations: Sector 84, Gurugram.

Roles & Responsibilities:

• Sourcing & Managing Delivery Riders Vendors: Sourcing riders via personal and vendor network, training, tracking performance, and handling grievances/issues.
• Team Management: Reducing rider turnover and meeting delivery SLA goals.
• Handling Issues: Volume increases, rider payments, and customer complaints in real-time.
• MIS/Data Management: Preparing data using MS Excel and Google Sheets.
• End-to-end fleet operations for Delivery Executives / Riders
• Daily fleet availability, utilization & productivity tracking
• Rider onboarding, engagement, and retention initiatives
• Shift planning, attendance, and supply-demand balancing
• SLA adherence - delivery timelines, reliability & efficiency

Qualifications:

• 2-4 years of Operations/Last-Mile experience at Quick Commerce/courier/logistics companies.
• Education: Graduate and above
• Team management, stakeholder management, & independent decision-making experience are a must.
• Must have an owner's mindset. We are looking for owners, not employees.